AI Business Process Specialist, Multi Industry

Join Microsoft Canadas AI Business Process (AIBP) Specialist team and help reinvent how Canadas leading organizations run. As a Business Applications Specialist covering an Western Canada Multi-Industry territory spanning financial services manufacturing retail and more youll drive end-to-end business transformation bringing CRM ERP and low-code solutions to the leaders reimagining how their businesses operate and serve their customers. Youll work side by side with the Account Team and Customer Success team across the full sales cycle from territory and account planning through business case evaluation and negotiation to close building trusted relationships with CxOs and business decision makers while orchestrating across partners and systems integrators to deliver the One Microsoft narrative. This is a high-impact role with real autonomy and executive visibility supported by a dedicated specialist community and by teammates who want you to win. If youre energized by complex high-value transformation work and by seeing your results show up in the products and services people use every day this is where that work happens.

• Qualifies and advances sales opportunities using the Microsoft Customer Engagement Methodology (MCEM) applying established sales frameworks AI-powered insights and best practices to drive customer outcomes.
• Collaborates across the Account Team Unit (ATU) Customer Success Unit (CSU) Global Partner Solutions (GPS) Industry Solutions Delivery (ISD) and partner ecosystem to orchestrate opportunities throughout the sales lifecycle.
• Builds trusted relationships with customer and partner stakeholders gaining alignment on business priorities transformation goals success criteria and desired outcomes.
• Drives customer-centered sales strategies that align Microsoft Security and AI solutions to customer priorities accelerating digital transformation while maintaining trust compliance and security standards.
• Engages partners throughout the sales process to strengthen co-sell motions increase partner attach and accelerate customer value realization.
• Reviews customer and partner feedback identifies risks and develops action plans to improve customer satisfaction engagement and business outcomes.

• Identifies qualifies and advances opportunities to grow Microsoft solution adoption consumption and revenue within an assigned territory or customer portfolio.
• Leverages AI-driven insights consumption data renewal signals usage trends and market intelligence to prioritize opportunities and maximize impact.
• Maintains pipeline accuracy and forecasting discipline using Microsoft sales systems tools and processes to ensure predictable business performance.
• Partners with internal stakeholders to review pipeline health assess risks and execute strategies that support achievement of sales and consumption targets.
• Monitors customer adoption and utilization trends to identify expansion opportunities drive solution value realization and improve renewal outcomes.
• Coordinates partner and cross-functional resources to accelerate deal progression and ensure seamless handoffs across the customer lifecycle.

• Develops and executes sales strategies aligned to customer business objectives market opportunities and solution area priorities.
• Applies market intelligence whitespace analysis and predictive insights to identify growth opportunities competitive differentiators and emerging customer needs.
• Partners across Microsoft teams to design and position AI- and cloud-powered solutions that support customer transformation initiatives.
• Contributes to territory planning and execution by identifying gaps driving market engagement and aligning sales motions to strategic priorities.
• Evaluates industry trends customer challenges and competitive dynamics to inform business decisions and strengthen Microsofts market position.
• Drives cross-functional collaboration to deliver integrated customer solutions that advance business outcomes and accelerate innovation.

• Serves as a trusted advisor to customer stakeholders by connecting business priorities with Microsoft AI Security and Cloud solutions.
• Leads customer conversations to identify prioritize and accelerate opportunities that deliver measurable business value.
• Aligns customer transformation strategies with Microsoft capabilities to enable successful adoption realization and expansion of solutions.
• Influences decision makers through business value discussions strategic insights and outcome-focused engagement.
• Builds executive-level relationships that foster long-term customer success advocacy and growth.
• Ensures all customer engagements reinforce Microsofts commitment to security responsible AI compliance and trusted partnerships.

Solution Area Specialists IC4 - The typical base pay range for this role across Canada is CAD $103500 - CAD $170700 per year.

Find additional pay information here:
Area Specialists IC4 - Léchelle salariale de base typique pour ce rôle dans lensemble du Canada est de 103500 $ CAD à 170700 $ CAD par année.

Pour plus dinformation au sujet de la rémunération veuillez cliquer ici:
poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusquà ce que le poste soit pourvu.

This position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft est un employeur offrant légalité daccès à lemploi. Tous les candidats qualifiés seront pris en considération pour lemploi sans égard à lâge à lascendance à la citoyenneté à la couleur aux congés médicaux ou familiaux à lidentité ou à lexpression de genre aux renseignements génétiques à létat dimmigration à létat matrimonial à létat de santé à lorigine nationale à un éventuel handicap physique ou mental à laffiliation politique au statut de vétéran protégé ou au statut militaire à la race à lethnie à la religion au sexe (y compris la grossesse) à lorientation sexuelle ou à toute autre caractéristique protégée par les lois ordonnances et règlements locaux applicables. Si vous avez besoin daide avec des accommodements religieux et/ou dun accommodement raisonnable en raison dun handicap pendant le processus de candidature apprenez-en plus sur la demande daccommodement.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC