Agriculture Programs and Events Supervisor

The Pointe Agricultural Event Centre is seeking a dynamic and community-focused Programs and Events Supervisor to lead the planning coordination and successful delivery of a wide range of events and this role you will oversee all customer service staff plan event logistics manage facility bookings and cultivate strong relationships with community partners to ensure the centre remains a vibrant and highly utilized destination.

As a key member of the Leadership Team youll be responsible for major event bookings and contracts identifying opportunities for new programming and aligning offerings with community needs. Your ability to anticipate challenges deliver exceptional customer service and maintain a high level of attention to detail will be critical to your success.

Were looking for a collaborative and adaptable leader with experience in agricultural events and a strong understanding of the local community. Youll play an important role in shaping the service culture of the Pointe staff introducing innovative initiatives and enhancing overall user experience. If you thrive in a fast-paced dynamic environment and are passionate about creating memorable experiences for the community this is an exciting opportunity to make a meaningful impact at The Pointe.

Key Responsibilities:

• Partner with the Operations Supervisor to develop event plans set up logistics and detailed task lists supporting all phases of major events including pre-event preparation day-of delivery and post-event wrap-up and debriefing
• Develop and manage event rental agreements ensuring accuracy in logistics space allocation fee structures and required setups while maintaining up-to-date contract documentation. Ensuring consistent application of booking guidelines set out by Leadership Team
• Collaborate with user groups to create comprehensive event plans clearly define expectations and ensure compliance with facility policies safety requirements and booking guidelines
• Deliver high-quality customer-focused service across all bookings events and drop-in use aligning with industry best practices municipal policies and regulatory standards
• Coordinate and communicate key event information to all stakeholders using tools such as event schedules signage and facility information systems to support a seamless guest experience
• Lead and supervise Facility Bookings Representative a team of Customer Service Representatives and event staff including scheduling day-to-day oversight and performance support for both full-time and hourly team members
• Train customer service staff and ensure compliance related to cash handling deposits bookings pass sales and point of sale transactions
• Perform and oversee daily balancing ensuring bookings are paid invoices are issued and reconciled and financial records remain accurate and up to date
• Identify and implement innovative site initiatives to attract new and diverse user groups proactively matching community needs with available facility spaces to maximize utilization
  

Qualificationsand Skills:

• Knowledge and experience with agricultural events and non-agriculture event planning
• Develop/guide large-scale event plans and address guest concerns/requests including managing risk through contracts and licenses as well as expectations of public political and operations groups
• Ability to perform well under pressure exercise sound judgment manage multiple priorities and demands and motivate others to achieve results
• Strong leadership interpersonal and communication skills to identify client needs provide recommendations and instill confidence in staff and clients
• Excellent analytical and problem-solving skills to identify potential risks or difficulties in technical plans to determine appropriate solutions
• Experience with contract management and license agreements.
• Post-secondary specialized training/certificate in Agriculture Business Recreation or in a related field with a minimum of 5 years of related experience
• Minimum 3 years of supervisory experience in comparable scope/scale.

Conditions of Employment:

• Submission of a Satisfactory Criminal Record Check
• Valid Alberta Class 5 Drivers licence and submission of a 5-year Drivers Abstract with less than 7 demerits
• Ability to perform physical labour as part of the job duties and stand/walk for extended periods of time
• Requires the ability to work evenings weekends and statutory holidays as required

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canadas most livable community where our workplace culture and identity are supported by our people plan and values of integrity respect safety collaboration and accountability.

Why Join Strathcona County: (depending on position)

• Competitive salary and comprehensive benefits package which includes:
  • Extended health and dental coverage
  • Health and wellness spending account
  • Life and disability insurance
  • Retirement and pension programs
  • Earned day off program
  • Employee and family assistance program
• Commitment to employee development through internal and external training and development opportunities
• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive respectful and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however only those selected for an interview will be contacted.