Company Summary

Come work for a company thats committed to the success of each and every employee. A place where innovators and collaborators come together and build on each others talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance default solutions and other real estate related products and services to legal lending valuation and real estate professionals across Canada. With FCT you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge purpose and the opportunity to grow both personally and professionally in a team-oriented environment youll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business and we actively work towards it every day.

VOTRE CONTRIBUTION:

• Assurer un service client de qualité supérieure à nos clients via le portail par e-mail et par téléphone en répondant à toutes les demandes dans les délais impartis. Développer des partenariats internes et externes afin daméliorer lexpérience globale du service client.

• Gérer suivant les consignes du représentant du prêteur les problèmes et les divergences relatives aux titres de propriété (prêteur spécialiste en crédit immobilier etc.).

• Gérer les tâches quotidiennes conformément à nos politiques dentreprise.

• Travailler en collaboration avec nos clients externes tels que les prêteurs les notaires et les courtiers.

VOS COMPÉTENCES:

• Un diplôme de technicien(ne) juridique ou un notaire ou une expérience équivalente sera considéré comme un atout.

• Excellent sens du contact téléphonique avec de solides compétences en communication et en relations interpersonnelles.

• Capacité avérée à résoudre les problèmes et à hiérarchiser les priorités.

• Doit être bilingue.

• Être très minutieux et avoir la capacité à gérer des priorités conflictuelles dans un environnement occupé et axé sur les échéanciers serrés.

• Capacité à faire preuve de bon jugement dans la protection des informations confidentielles.

• Bonnes compétences avec MS Office et Outlook.

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HERES HOW YOULL CONTRIBUTE:

• Provide superior client service via the portal email and telephone responding to all requests within the allotted time frame. Develop internal and external partnerships to improve the overall client service experience.

• Manage as directed by the lenders representative issues and discrepancies related to titles (lender real estate specialist etc.).

• Manage daily tasks in accordance with our corporate policies.

• Work collaboratively with our external clients such as lenders notaries and brokers.

HERES WHAT YOULL BRING:

• A degree in legal technology or as a notary or equivalent experience is considered an asset.

• Excellent telephone etiquette with strong communication and interpersonal skills.

• Demonstrated ability to solve problems and prioritize.

• Must be bilingual.

• Must be highly detail-oriented and able to manage conflicting priorities in a busy deadline-driven environment.

• Ability to exercise good judgment in protecting confidential information.

• Intermediate MS Office and Outlook skills.

Advanced proficiency in French (reading writing and speaking) required. Bilingualism certification is considered an asset. Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST).

The Great Place to Work Institute has named FCT one of Canadas Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. Were also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

Total Direct Compensation:

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g. base pay plus any expected incentives or allowances where applicable)

HERES WHAT SETS US APART:

Through mentoring innovative tools and a variety of programs that engage and reward we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

For over a decade FCT has been certified by the Great Place to Work Institute as one of Canadas best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive addition FCT is recognized as one of Greater Torontos Top Employers.

By joining us you will not only be part of an award-winning organization you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act a request for accommodation will be accepted as part of FCTs hiring process.

To avoid any delays in the recruitment process if you require accommodation to apply please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment hiring placements transfers promotions training compensation benefits discipline and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race colour place of origin ethnic origin citizenship handicap (including mental and physical disability) sex sexual orientation gender identity and expression creed (religion) marital status family status (being in a parent/child relationship) age or any other basis prohibited by the applicable provincial or federal human rights legislation.