Affinity Operations Business Operations Manager

The Manager Strategy & Chief of Staff is a trusted advisor and strategic partner to the AVP Affinity Operations responsible for driving business performance strategic execution and organizational effectiveness across the function.

Acting as an extension of the AVP this role ensures Affinity Operations operates with clarity discipline and focus by connecting strategy performance management governance communications and leadership priorities. The successful candidate will bring structure to how the business is managed enabling leaders to make informed decisions align resources to key priorities and deliver measurable business outcomes. This role is accountable for leading the business operating system for Affinity Operations including strategic planning performance management governance executive enablement and cross-functional coordination.

As Chief of Staff to the AVP the Manager serves as a central connector across teams and stakeholders providing insight alignment and execution support to advance strategic priorities and drive operational excellence.

The ideal candidate is a strategic thinker trusted partner and skilled communicator who excels at bringing clarity to complexity. They demonstrate a growth mindset and embrace AI automation and emerging technologies to enhance decision-making streamline processes and improve business outcomes. They are highly collaborative proactive and comfortable navigating ambiguity while driving alignment accountability and results.

Position Responsibilities:

Strategy & Execution

• Support the development communication and execution of the Affinity Operations strategy and roadmap.

• Translate strategic priorities into actionable plans measurable outcomes and execution milestones.

• Provide strategic analysis insights and recommendations to support business decision-making.

• Monitor progress against objectives identify risks and opportunities and drive accountability for results.

Business Performance & Governance

• Lead business performance reporting scorecards dashboards and executive insights.

• Develop and manage key performance indicators aligned to business objectives.

• Establish and manage governance routines business reviews and planning cycles that support transparency prioritization and execution.

• Provide actionable insights that inform leadership decisions and continuous improvement.

• Identify opportunities to leverage AI automation and emerging technologies to enhance reporting decision-making operational effectiveness and business outcomes

Chief of Staff & Leadership Enablement

• Serve as a trusted advisor to the AVP Affinity Operations helping manage priorities decisions and leadership effectiveness.

• Coordinate leadership forums executive reviews and business planning activities.

• Develop executive presentations briefing materials and leadership communications.

• Ensure alignment follow-through and accountability across leadership priorities and commitments.

Stakeholder Engagement & Organizational Alignment

• Build strong partnerships across Affinity Operations Technology Finance and enterprise stakeholders.

• Develop and maintain a pulse on Affinity business performance strategic priorities product direction and growth opportunities ensuring Affinity Operations remains aligned to evolving business needs and positioned to enable strategic outcomes.

• Act as a central point of coordination for cross-functional initiatives and strategic priorities.

• Foster alignment remove barriers and support informed decision-making across diverse stakeholder groups.

Communications & Change Enablement

• Support communication and change strategies that advance business priorities and organizational goals.

• Translate complex business information into clear compelling messages tailored to different audiences.

• Partner with stakeholders to deliver leadership communications employee engagement activities town halls offsites and other business forums.

• Support adoption of key initiatives by ensuring effective engagement alignment and communication.

Required Qualifications:

• University degree in Business Commerce Finance Communications or a related field.

• 5-8 years of progressive experience in strategy business management operations consulting transformation chief of staff or related roles.

Preferred Qualifications:

• Demonstrated curiosity and adaptability in adopting new technologies including AI-enabled tools to enhance productivity business insights collaboration and decision-making.

• Demonstrated experience supporting senior leaders and driving cross-functional initiatives.

• Strong analytical problem-solving and business planning skills.

• Exceptional communication presentation and executive storytelling capabilities.

• Proven ability to influence and collaborate across complex stakeholder environments.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Experience in insurance financial services affinity partnerships or operations environments.

• Experience in strategic planning governance performance management change enablement or portfolio management.

• Familiarity with operational excellence and business management best practices.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

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