Advisor Experience Manager

• You will be working on a predefined hybrid schedule as part of Fidelitys dynamic working arrangement.
• Current work authorization for Canada is required for all openings.
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity weve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and were constantly seeking to find new and better ways to help our clients. As a privately owned company we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means youll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. Youll have a wide range of opportunities to grow and develop your career in an inclusive environment where youll feel valued and supported to be your best - both personally and professionally.

What We Do

The Advisor Experience Manager serves as the primary operational and escalation partner to Fidelity Wealth Advisors helping navigate day-to-day business needs resolve client issues and coordinate support across internal stakeholders. Acting as a trusted extension of Wealth Leadership this role provides high-touch advisor support drives resolution on time-sensitive matters and helps ensure advisors can operate efficiently and confidently within the Fidelity Wealth ecosystem. This individual combines strong operational judgment relationship management and cross-functional coordination skills to deliver a seamless advisor experience while escalating emerging risks trends and opportunities to leadership.

How Youll Make an Impact

Advisor Support & Escalation Management

• Serve as a primary point of contact for advisor questions escalations and operational support needs.

• Partner with advisors to navigate complex or time-sensitive business situations.

• Provide clarity and guidance on operational processes approvals and internal workflows.

• Support advisors in resolving issues impacting client experience or business operations.

Cross-Functional Coordination

• Liaise with Compliance Operations and other internal teams to drive timely issue resolution.

• Coordinate responses and decisions across stakeholders to ensure consistent advisor communication. Escalate emerging risks trends and unresolved issues to Wealth Leadership as appropriate.

• Help advisors navigate ambiguity and identify the appropriate path forward within firm guidelines

Leadership & Operational Leverage

• Act as a trusted operational partner and extension of Wealth Leadership.

• Support the prioritization and management of day-to-day advisor needs and operational challenges.

• Identify recurring themes and opportunities to improve advisor experience and operational efficiency.

• Provide insights and recommendations to leadership on process friction and advisor sentiment.

Advisor Experience Excellence

• Build strong relationships with advisors through responsiveness sound judgment and credibility.

• Deliver a high-touch support experience that increases advisor confidence and trust.

• Balance urgency risk awareness and business impact in decision-making and escalation management.

What Were Looking For

• Completion of a University degree or equivalent work experience

• 3 years of relevant experience

• Canadian wealth management advisor support compliance operations practice management or leadership support roles.

• Strong understanding of Canadian wealth management operations advisor supervision frameworks and regulatory environments.

• Experience managing escalations navigating complex advisor situations and coordinating cross-functional stakeholders.

• Demonstrated ability to operate with sound judgment in fast-paced high-stakes environments.

• Strong understanding of advisor business models and operational realities.

• Experience interacting with compliance and operational teams within a dealer or wealth management environment.

What Youll Need

• Relationship management and stakeholder navigation.

• Operational judgment and decision-making.

• Executive presence and communication skills.

• Problem-solving and escalation management.

• Ability to influence across functions.

• Strong prioritization and organizational skills.

• Resilience and adaptability under pressure.

Total Rewards That Reflect Your Impact:

We believe exceptional work deserves exceptional recognition. Thats why we offer a competitive compensation package designed to support your success todayand your financial well-being tomorrow.

For this role your total rewards include:

• Base Salary and Discretionary Performance Bonus:Total annual cash compensation(base salary plus target bonus)ranges from$99000-$123000 based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment we invest in your future with anRRSP contributionno employee matching required.

This posting represents an existing vacancy within our organizationan opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race color religion sex sexual orientation gender identity or expression national or ethnic origin age disability family status protected veterans status Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation please email us at .

No telephone inquiries or agencies please. We thank all applicants for their interest please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity

We are proud to be recipients of the following:

Awards

Canadas Top 100 Employers
o Greater Torontos Top Employers
o Canadas Top Family-Friendly Employers
o Canadas Top Employers for Young People

Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Todays Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

LinkedIn Top Companies in Canada

Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
Canadian Compassionate Companies Certified
Benefits Canadas Workplace Benefits Award - Future of Work Strategy
TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
Canadian HR Reporters Most Innovative HR Team