Advisor, eCommerce Growth Ontario Food Basics

Joining our team has its advantages!

- Flexible schedule to promote work/life balance

- Group insurance from the first day

- Very competitive pension plan

- Generous holiday policy

- Personal days

- Employee Assistance Program

- Free parking

- Opportunity for professional development

This is a posting for a new permanent full-time position

SUMMARY:

Reporting to the Senior Manager eCommerce Growth Ontario the Advisor eCommerce Growth Ontario Food Basics is responsible for supporting the growth performance and ongoing development of the Food Basics eCommerce business. The Advisor works closely with agencies and cross-functional teams to plan and execute growth initiatives manage promotional and seasonal activations enhance the online shopping experience and improve business performance. Using a data-driven approach the Advisor identifies opportunities monitors results and coordinates marketing merchandising operational and platform improvements that support eCommerce sales and profitability objectives.

SPECIFIC RESPONSIBILITIES:
- Support the development and execution of the Food Basics eCommerce growth strategy across delivery pickup express delivery and other online grocery services.
- Monitor sales customer marketing operational and financial performance; identify trends opportunities and areas requiring corrective action.
- Prepare recurring performance reports business reviews and recommendations for internal stakeholders.
- Analyze performance variances and coordinate required adjustments with Marketing Merchandising Finance Operations internal teams and agencies.
- Use a data-driven approach to recommend initiatives that improve sales traffic conversion customer engagement order frequency and profitability.
- Support annual planning sales forecasts growth targets campaign planning and competitive intelligence for Food Basics eCommerce.
- Act as a key day-to-day contact for assigned agencies and build productive relationships with stores and internal business teams.
- Coordinate business requests issue resolution agency commitments deliverables risks and dependencies across multiple stakeholders.
- Support the evaluation of agency recommendations campaign opportunities creative concepts and new digital capabilities.
- Coordinate the planning and execution of new eCommerce programs service enhancements store expansions and customer-experience initiatives including feasibility analysis implementation schedules launch readiness and post-launch follow-up.
- Coordinate requirements and deliverables with Operations Information Technology product catalogue teams Marketing Merchandising Media Finance Customer Service and agencies.
- Plan maintain and execute the Food Basics eCommerce promotional and seasonal activation calendar.
- Coordinate the production maintenance and publishing of eCommerce content to ensure accuracy timeliness and alignment with Food Basics brand standards.
- Brief agencies on the development of digital and traditional promotional assets; establish priorities timelines and quality-control processes for recurring and ad hoc deliverables.
- Work with Marketing Merchandising and Media teams to execute seasonal campaigns supporting promotional offers featured products cross-selling opportunities new products and personalized themes.
- Maximize awareness and reach of Food Basics eCommerce services across the broader brand ecosystem including email digital media website and mobile application channels.
- Coordinate the development and launch of featured shops landing pages and other online merchandising experiences.
- Identify and prioritize issues affecting product availability pricing promotions catalogue accuracy site content order execution and the overall customer experience.
- Contribute to the definition of business requirements for platform enhancements and continuous improvement of the Food Basics online shopping experience.
- Coordinate the investigation and resolution of marketing content operational technical and customer-service issues; develop processes and documentation that reduce recurring issues.
- Track campaign and activation performance assess results against objectives and recommend improvements for future initiatives.
- Support the management of production budgets and the review validation and reconciliation of agency and supplier invoices fees credits and financial adjustments.
- Coordinate with Finance and agencies to investigate discrepancies resolve outstanding items and maintain accurate supporting documentation.
- Assist with business cases financial analyses performance assessments and information required for internal executive or investor reporting.

SPECIFIC RESPONSIBILITIES:
- Bachelors degree in business administration marketing digital marketing eCommerce or another relevant discipline.
- Three or more years of relevant experience in eCommerce digital marketing retail project coordination campaign management business analysis or a related field.
- Experience working with creative media digital or production agencies is an asset.
- Strong analytical skills and the ability to translate data into clear findings and actionable recommendations.
- Demonstrated ability to coordinate cross-functional initiatives involving multiple stakeholders.
- Strong organizational and project-management skills with the ability to manage competing priorities and tight deadlines.
- Strong written and verbal communication skills attention to detail and commitment to high-quality work.
- Proficiency with Microsoft Office particularly Excel and PowerPoint; experience with web analytics dashboards campaign reporting or financial analyses is an asset.
- Ability to work autonomously while contributing effectively in a collaborative team environment.
- Knowledge of grocery retail digital marketing or online grocery operations is an asset.
- Bilingualism in English and French is an asset.