Admissions Representative

INTERNAL POSTING

About Bow Valley College

Bow Valley College is Calgarys college with local impact and global reach serving more than 15000 students. We launch our students
by preparing them for in-demand jobs through high-quality future-oriented education. We advance our graduates into careers in healthcare technology business entertainment arts social services and more contributing to our economy and community. We evolve our students through work-integrated learning upskilling and reskilling.

Proud to be named one of Canadas Top 50 research colleges our applied research focuses on health and educational technology and social innovation. Home to the Digital Entertainment Nexus Calgarys first esports arena and the Bears varsity team Bow Valley College is celebrating 60 years of student success. Learn more about the opportunities we create at .

Position Summary

Join Bow Valley College as an Admissions Representative and play a key role in supporting prospective students on their journey into post-secondary education. Reporting within the Admissions team the Admissions Representative provides guidance and support to applicants throughout the admissions process ensuring applications are complete accurate and ready for formal decision. This role specializes in admissions for Canadian residents and citizens and works collaboratively with applicants Admissions Officers internal departments and external partners to support enrolment goals and student success.

The Admissions Representative is responsible for processing incoming applications transcripts and supporting documentation for an assigned portfolio of programs. The successful candidate will monitor application statuses within the student information system proactively communicate with applicants regarding outstanding requirements and ensure files are complete for assessment by Admissions Officers. This role also supports the preparation and distribution of admission offers rejection decisions and operational correspondence while maintaining a high standard of professionalism confidentiality and compliance with provincial and institutional privacy regulations.

In this role you will provide timely compassionate and easily understood support to applicants through phone email online messaging and in-person interactions.

You will assist applicants with navigating the admissions process triage complex inquiries to appropriate departments or senior colleagues and support admitted students with basic registration and college navigation guidance. Additional responsibilities include monitoring confirmation deposits reviewing incomplete or withdrawn applications processing refunds and registration changes as directed monitoring enrolment targets and waitlists and exercising professional judgement when extending admissions-related deadlines or prioritizing files for review.

The ideal candidate brings strong organizational skills attention to detail and the ability to manage competing priorities in a fast-paced environment. You are comfortable working collaboratively with diverse teams and supporting applicants from a wide range of backgrounds with empathy professionalism and accuracy.

Qualifications

The successful candidate will possess a post-secondary diploma along with a minimum of one year of experience in a customer service student support or educational support environment. Candidates must demonstrate strong communication and interpersonal skills experience supporting diverse clientele and confidence providing service through multiple communication channels including phone email online platforms and in person. Strong proficiency with Microsoft 365 Microsoft Windows database systems and browser-based applications is required. An equivalent combination of education and experience may be considered.

Preference will be given to candidates with experience working in a fast-paced environment requiring strong time management and organizational skills familiarity with the post-secondary education sector and experience interpreting policies terminology or guidelines for diverse audiences.

If your education was received internationally we will require you provide an international education assessment through IQAS WES or one of the other nationally designated organizations upon hire.

Closing Date: May 22nd 2026

Of note there is a strong internal candidate for this role.

This opening is a temporary (AUPE) position with an anticipated conclusion in December 2026. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.

Diversity and Inclusion Commitment

Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including but not limited to visible minorities Indigenous peoples persons with disabilities and persons of any sexual orientation or gender identity.

Required Experience:

Senior IC