Administrative Assistant – Intermediate

emergiTEL is hiring for Administrative Assistant Intermediate
Location: Edmonton Alberta 100% Onsite (Forestry BuildingSt Edmonton)
Client: Public Sector
Contract Duration: 12 Months
Start Date: ASAP

Below is the full job description:

Perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees assisting in daily office needs and managing various administrative activities.

Client Service & Communication

• Serve as primary contact for phone and email inquiries from educators operators parents stakeholders and the public.

• Provide accurate timely and respectful responses; assess urgency manage high call volumes respond to repetitive questions from callers and de-escalate difficult situations.

• Explain certification requirements policies procedures assessment processes and upgrading options.

Processing Credential Assessment & Certification

• Assessing Canadian and international educational credentials against Alberta Child Care Staff Certification standards.

• Reviewing programs of study and make certification decisions or recommendations in alignment with legislation and policy.

• Managing first level certification appeals; confirm revise or escalate decisions as required.

• Review and process staff qualification exemptions within assigned authority.

Managing Information Systems & Records

• Accurately enter maintain and review client data in CCIS and ECDS.

• Open update and manage client files; verify documents for completeness and accuracy.

• Monitor system data quality and identify issues requiring referral or follow up.

Administrative & Team Support

• Provide administrative support including file management scanning data entry correspondence and document processing.

• Assist clients and staff with forms online applications and document submission.

• Support training and development of new assessors and administrative staff; assist with reassessments.

Stakeholder & Program Support

• Liaise with educational institutions assessment bodies and other jurisdictions to verify credentials.

• Maintain relationships with organizations delivering the Level 1 Child Care Orientation Course.

• Contribute to system testing process improvements and development of guides forms certificates and communication materials.

Education

• High school diploma or equivalent required.

• College diploma or university degree in Business Administration Office Administration or a related discipline is an asset.

• An equivalent combination of education and experience may be considered.

Experience

• 24 years of administrative clerical or client-service experience.

• Experience managing high volumes of phone and email inquiries.

• Experience with data entry records management and file maintenance.

• Experience assessing or processing credentials applications or certifications is an asset.

• Experience in a public sector or regulated environment is an asset.

• Experience with CCIS and ECDS or similar case management systems is an asset.

Knowledge & Competencies

• Strong written and verbal communication skills.

• Ability to explain policies and procedures clearly to diverse audiences.

• Strong de-escalation and conflict resolution skills.

• Strong attention to detail and accuracy.

• Strong organizational and time-management skills.

• Ability to manage multiple priorities in a deadline-driven environment.

• Proficiency with Microsoft Office Suite (Word Excel Outlook Teams).

• Ability to work independently and within a team environment.

Location

• This is a 100% onsite role.

• Work will be performed at the Forestry BuildingSt Edmonton AB.

• The expectation will be for the resource to work from the office 5 days a week.

Hours

• Standard hours of work are 8:15 AM to 4:30 PM with a 1-hour lunch break Alberta time Monday through Friday excluding holidays observed by the Province.

Background Check

• A criminal record check is required prior to commencement of services.

Mandatory Training

• Once hired the resource will be required to complete all mandatory training including but not limited to:

  • Freedom of Information and Protection of Privacy Act

  • Security/Cybersecurity

  • Information Management

  • Respect in the Workplace

• There may also be other mandatory and/or optional training.

• Interviews are estimated to be held between October. This is an estimate only.