Account Transfers Administrator

THE OPPORTUNITYWe have an opportunity for an Account Transfers Administrator to join our award-winning firm in the Vancouver YOULL DOReporting to the Supervisor Account Transfers you will work in a collaborative environment within the Account Transfers team. You will be responsible for processing incoming and outgoing transfer requests and liaising with Investment Advisors Assistants and other departments within our Client Services incoming and outgoing account transfer requestsReview transfer documentation for completeness and accuracyVerify and ensure transfer documents are in good order with advisor teamsMonitor transfers and resolve delays discrepancies or rejected requestsFollow up with advisor teams and external financial institutionsRespond to transfer inquiries accurately and in a timely mannerEnsure procedures are followed and service level agreements are metCross-train in other departmental functions as neededCOMPETENCIESAnalysis Able to analyze both qualitative and quantitative data to identify key themes insights or issues or support decision making critically evaluate information separating relevant details from noise provide input into decisions by interpreting information in contextCoordination Able to independently prioritize organize and manage routine tasks resources or activities to meet goals ensure timely communication and alignment among stakeholders to maintain progress adapt plans and schedules to address common changes or constraints effectivelyCustomer Service Able to independently determine customer needs and provide solutions for common inquiries or requests apply internal policies and regulations effectively to fulfill transactions and resolve routine issues prioritize and escalate customer requests appropriately to ensure timely resolutionOperational Policy and Procedures Able to apply standard policies and procedures independently identify and address minor inefficiencies in processes ensure compliance with established guidelines in daily workProject Management Able to assist with basic project tasks under guidance track project milestones and update stakeholders on progress demonstrate awareness of key project management principlesRegulatory Knowledge Able to independently ensure compliance with standard laws and regulations in daily work provide guidance to others on basic compliance issues stay informed about updates to relevant regulatory requirementsSystems and Application Proficiency Able to independently navigate and use systems and applications to improve productivity troubleshoot and resolve minor issues with systems and applications train others in standard system and application use and functionalityKNOWLEDGE AND EXPERIENCE1 years account transfers experience within an investment firm is an assetFamiliarity with investment accounts (RRSPs and TFSAs) is an assetStrong client services skills with a keen eye for detail and the ability to work efficiently and accuratelyStrong organizational skills with the ability to prioritize important and time-sensitive tasksSelf-starter with the capacity to work independently along with flexibility and willingness to assist othersAbility to take initiative and seek out information and solutions independentlyAbility to exercise sound judgment to resolve challenging scenariosExcellent verbal and written communication skillsExperience with Broadridge Dataphile and ATON system is an assetIntermediate proficiency of Microsoft 365 including Word Excel and Outlook; experience with Copilot is an assetWHAT WE OFFERA culture of openness collaboration and respect is foundational to our firm. We are a diverse driven group of individuals who genuinely care about one another and value each persons offer a competitive and equitable total rewards package including mentorship programs and meaningful professional development to support your continued growth. The salary for this role is $50000 $55000/year plus the potential for team is growing and we are looking for a new team member to support this work. If this sounds like the environment youd like to work in and you have the skills and experience for this role we invite you to submit your cover letter and resume by October 16 must be legally eligible to work in Canada. Any employment restrictions must be disclosed at the time of application with supporting documentation provided prior to a potential offer of are committed to fostering an inclusive and accessible workplace where all team members feel valued and supported. If you require accommodation during the recruitment process please email us at appreciate your interest and thank you for considering this opportunity. We will contact candidates whose qualifications most closely align with the requirements for the role.