Account Representative- Temporary

Job Title:Account Representative

Status: Temporary (Union position)

Wage:$30.95 - $35.52/hr (starting at $30.95)

Grid:12

Schedule:Monday to Friday 8 am to 5 pm

Start Date: ASAP

End Date: October 31 2027 or until return of the incumbent

Date Posted:June 29 2026

Closing Date: Open Until Filled

Please notethat internal applicants must apply by July 6 2026. Internalapplications received after this date will not be considered as internal andseniority will not apply. Position will remain open until filled.

The Opportunity:

TheAccount Representativeis responsiblefor establishing and maintaining relationships with key accounts providingcustomer service and ensuring contract staff are scheduled as required.

The key areas of responsibility are:

• Previous call center or reception role experience;
• Must speak another language. For assistance with translations and/or interpretation;
• We prefer candidates who have experience with being an interpreter or translator in the past;
• Interpretation and translation knowledge is a must;
• Detailed oriented and HIGH multi-tasking skills;
• Establish maintain and grow account relationships with key customers including sales and outreach;
• Manage and resolve customer complaints and service issues;
• Conduct on-going communications and marketing programs with key assigned accounts;
• Process and manage customer accounts and related transactions in the CRM system;
• Process and manage accounts receivable and accounts payable functions;
• Process and manage analytics and performance metrics from the CRM system provide monthly reports and statistics;
• Receive requests for interpretation and translation services schedule and assign contract staff for fulfillment;
• Maintain intake evaluation record keeping and requisitions;
• Order and maintain supplies for the Interpretation program;
• Keep records of materials expenditures bills and claim forms and monitor day-to-day accounting to facilitate conformance to the program budget;
• Support the delivery of training and orientation sessions to interpreters and translators;
• Give information to the public regarding the services of the Society;
• Ensure new interpreters and translators files are complete;
• Provide telephone reception duties including public inquiries regarding programs and direct calls appropriately;
• Adhere to Policies and Procedures and Personnel Policies Procedures and Practices of the Society;
• Attend and/or assist in organizing program events;
• Perform other related duties as directed by the manager.

Qualified candidates will possess:

• Minimum of one year of experience in an intensive call center operation;
• Minimum of one year of experience in an account representative role in a sales and fulfillment function;
• Extensive experience in financial systems including accounts receivable accounts payable invoicing and collections;
• Post- Secondary college level education with completed certificate in a program incustomer service and/or business administration or sales;
• Minimum of three years recent experience in a customer service related role;
• Extensive experience in working with Customer Relationship Management (CRM)database systems;
• Highly professional telephone manners interpersonal skills excellent organizational and time management skills;
• Experience in community interpreting dispatch and customer request fulfillment.
• Experience in customer service sales and call center operations;
• Fluent in oral and written English and fluent in an additional language;
• Ability to work well with volunteers public and staff from diverse cultural backgrounds;
• Ability to maintain billing and record-keeping systems;
• Strong background and experience with financial systems and accounting processes and procedures;
• High proficiency with computers including Word Excel Access ACCPACC and CRM database systems;
• Typing speed: 50 words per minute.

A Criminal Record Check is a requirement ofemployment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy the provisions under Article 13.5 Recall of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

APPLICATION REQUIREMENTS:

To apply please upload your resume and cover letter asseparate attachments. As part of the application process you will beprompted to complete a short questionnaire. Please ensure all questions areanswered.

To view all opportunities at DIVERSEcity visit INFORMATION:

This position is based in our Surrey office and is a blendof remote and in-person services. DIVERSEcity has implemented new safetyprocedures for in-office and in-person work to view our safety plan pleasevisit will be provided with the training and equipment to safely carry outtheir duties ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to allcandidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encouragesapplications from people of all gender identities and expressions persons withdisabilities Indigenous peoples and visible minorities. Persons withdisabilities who anticipate needing accommodations for any part of theapplication and hiring process may contact our HR department at(). Any personal information provided will be maintained inconfidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registeredcharity devoted to helping newcomers. For 40 years we have focused on providingspecialized services newcomers to find employment learn English find housingdeal with family challenges work through mental health issues and accessmedical care. DIVERSEcity is a client-centred organization committed to qualityand accountability. We value growth respect integrity and learn more about DIVERSEcity visit us at thank all applicants for their interest in thisopportunity; however only those selected for an interview will becontacted.