Account Manager (Warranty)
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Posted:
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Job Summary
This is a remote position.
Monitor and manage client issue boards support chats and service tickets to ensure timely and accurate resolution
Coordinate with dealership service and warranty teams to resolve warranty-related issues efficiently
Perform accurate and timely data entry validation and reconciliation of claim information across multiple systems and software platforms
Interpret warranty policies and supporting documentation to prepare claims accurately and provide clear guidance to dealership clients
Prepare submit and audit warranty claims ensuring accuracy consistency and compliance with OEM policies standards client requirements and applicable internal and external systems and basic GAAP Principles
Review and analyze work orders and related information for accuracy completeness and compliance prior to submission proactively identifying and resolving issues
Identify errors missing documentation or policy inconsistencies and resolve them proactively
Maintain strong working knowledge of evolving manufacturer warranty policies guidelines bulletins documentation and communications requirements
Escalate complex claims or documentation issues to manufacturers when required
Adhere and apply internal processes standards and workflows while demonstrating the ability to identify when issues require escalation or additional guidance
Support Prior Work Authorization (PWA) processes within OEM systems
Assist with reconciliation activities during and following month-end reporting cycles
Collaborate closely with internal teams to support evolving workflows processes and automation initiatives
Identify opportunities to improve efficiency accuracy and consistency across warranty and client workflows
Gradually participate in client-facing discussions as product knowledge and experience deepen within the role
Qualifications:
- Strong written and verbal English communication and reading comprehension skills
- Proficient in Microsoft Office tools with the ability to learn and utilize workplace software quickly; comfortable working across multiple systems
- Comfortable with video calls and written client communication
- Comfortable and disciplined to work in a fully remote environment
- Ability to prioritize workload and ability to manage multiple tasks
- Ability to work both independently and within a team setting
- Must be legally authorized to work in Canada
- Minimum a high school diploma
- Experience working with automotive dealerships or a similar environment
- Familiarity with dealership management systems and warranty administration
About Us
EZ2 Automate is growing and we are looking to expand our team! We partner with automotive dealerships to streamline and optimize warranty operations through automation process improvement and data-driven solutions. We work closely with dealership teams to reduce errors improve claim accuracy and increase operational efficiency while maintaining compliance with manufacturer requirements.
We are currently looking for an Account Manager to support our client locations!
Required Skills:
Qualifications: Strong written and verbal English communication and reading comprehension skills Proficient in Microsoft Office tools with the ability to learn and utilize workplace software quickly; comfortable working across multiple systems Comfortable with video calls and written client communication Comfortable and disciplined to work in a fully remote environment Ability to prioritize workload and ability to manage multiple tasks Ability to work both independently and within a team setting Must be legally authorized to work in Canada Minimum a high school diploma Preferred: Experience working with automotive dealerships or a similar environment Familiarity with dealership management systems and warranty administration
