Account Manager

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only not-for-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $74269.00 - 92837.00

AccountManager Small Business

Location: Vancouver

GreenShield isseeking a highly motivated detailoriented professional to join our AccountManagement Team as a fulltime Account Manager supporting our Small Businesssegment. Reporting to the Director of Account Management this role isresponsible for cultivating strong longterm relationships with Advisors andclients while effectively managing servicing and retaining an assignedportfolio of group benefits AccountManager serves as a trusted partner and advocate for GreenShield ensuringexceptional service delivery and high levels of client satisfaction acrosstheir portfolio.

KeyResponsibilities

• Serve as the primary point of contact for Advisors and clients fostering strong and collaborative relationships.
• Achieve financial objectives related to the growth retention and profitability of an assigned block of business.
• Deliver exceptional customer service through clear professional verbal and written communication.
• Ensure timely and accurate delivery of solutions aligned with client needs objectives and plan requirements.
• Maintain high levels of client satisfaction through proactive daytoday service and issue resolution.
• Monitor and analyze client utilization trends to identify opportunities and risks.
• Act as a liaison between clients and internal teams to support seamless service delivery.
• Schedule and lead meetings with Advisors and clients to review renewals discuss plan performance and recommend plan design changes.
• Travel to client locations as required to support relationship management and business development.
• Provide ongoing support and guidance to Plan Administrators and Advisors.
• Promote GreenShields group products services and capabilities to enhance client understanding and engagement.
• Manage overall group performance by reviewing and analyzing monthly financial reports.
• Prepare and implement plan design revisions ensuring accuracy and compliance.
• Clarify administrative procedures contractual terms and productspecific features for clients and Advisors.
• Participate in required training professional development and continuing education activities.
• Adhere to all carrier compliance requirements and industry regulations.
• Understand and comply with applicable government policies related to program eligibility and administration.
• Maintain and expand job knowledge through ongoing learning and industry engagement.

WHO WERE LOOKING FOR

Required Competencies & Qualifications

• 35 years of related experience in account management group benefits or insurance.
• Knowledge of group benefits eligibility requirements is considered an asset.
• Strong negotiation analytical and influencing skills.
• Selfstarter with a resultsoriented mindset and strong organizational abilities.
• Commitment to ongoing professional development and industry involvement.
• Excellent verbal and written communication skills with the ability to interpret client needs and communicate technical information clearly.
• LLQP license preferred.
• GBA designation or active progress toward completion preferred.

Additional Details:

• GreenShield currently operates under a hybrid work model.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

IC