Account Manager, Personal Lines Client Care

Account ManagerPersonal Lines Client Care

Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences.Wevebeen recognized as Brokerage and Innovator of theYear andhave been named one of Canadas Top Growing Companies by The Globe and Mails Report on Business magazine multiple times.

Were growing our Personal Lines Client Care teamtohelptakeourclient experienceto the next levelandelevate Mitch to new heights.Are you an experienced Account Managerwhoenjoys building relationships problem solving andensuring clients feel supported and valuedthroughoutevery interaction Join us!

Whatyoulldo
Working as part of our Personal Lines Client Care teamyour passion for providing top-notchcustomer service will shine asyousupportourexistingclientswith guidanceandexpertisethat helpstostrengthenoverallretention.

You know that everyclientinteraction is an opportunity tobettermeet their needs.Yes this means up-selling but not in a pushy way. More in a how else can I help you today way.

Youll work with clientsthroughmultiplechannelsto answer questions make policy changesreview renewals cross-sell update filesassistwith billing changesandcomplete other service requests.Youllbe their go-to insurance expertprovidingprofessional advicetoensuretheyhavethe protection they need.

Whatyoureamazing at

• Building strongclientrelationships and collaborating with teammates from across our brokerage

• Using strong sales instincts and creating client-focused solutionsthathelpprovide better protectionand value

• Multi-tasking in a fast-paced environment and staying organized while dealing with information/requests coming fromdifferent sources

• Applying strong listening and critical thinking skills with an eye for detail

• Staying positive and thriving under pressure
  

Your qualifications
Youve workedas an Account Manageror CSRat an insurance brokerage fortwo or more yearsand have deep knowledge of Personal Lines products.You also have your RIBO licence.

Whereyoullwork is up toyou
We believe in providing a flexible work environment where our teammates have theoptionto work for us from anywhere across Canada.

Come join us
We havevery bigplans and are on an exciting path to the future. If you want tohelpbring game-changing ideas to life and make a difference then join us on our mission to make insurance lovable.

Mitch is an equal opportunity employer andwerecommitted to building an inclusivediverseand inspiring environment for all employees. If yourequireany specific accommodations during the recruitment process please let us know andwellbe happy to work with you to meet your needs.

Required Experience:

Manager