26-64 Business Partner, Client Development

The Opportunity

This position is accountable for designing and delivering client development solutions that improve client understanding adoption and compliance across regulated technologies. As part of the Client Development team the role shapes end -to -end client journeys by identifying friction points and developing embedded microlearning solutions that provide clear timely and actionable guidance. The position combines strategic thinking with hands on content creation to ensure learning is integrated into the flow of work and drives measurable behaviour change.

Status: Regular Full-Time Included
Number of Positions: 1
Pay Grade: Grade 16 - Starting from $49.09 an hour
Location: Vancouver (Hybrid)
Reports to: Leader Client Development

As an Business Partner Client Development

• This position is accountable for designing and delivering client development solutions that improve client understanding adoption and compliance across regulated technologies.
  

Principal Accountabilities

Client Enablement Strategy and Solution Design:
Identifies client friction points behaviour gaps problem definitions and opportunities across the client journey and defines enablement solutions that improve client outcomes.

• Co-develops and evolves client journey strategies with internal partners.
• Identifies and prioritizes opportunities to improve client understanding adoption compliance and overall client experience.
• Designs client enablement approaches that reduce friction improve clarity support successful task completion and drive business and regulatory outcomes.
• Designs scalable client supports guidance tools and communication approaches that improve consistency and effectiveness across client interactions.
• Ensures solutions are practical sustainable measurable and embedded within key client touchpoints and workflows.

Client Guidance and Knowledge Solutions
Leads the development of client guidance and knowledge solutions that translate complex technical and regulatory information into clear actionable support.

• Defines standards formats and best practices for scalable client enablement and knowledge delivery.
• Designs and develops plain language scenario based and client focused resources that support understanding and action.
• Develops and maintains reusable client assets and supports including embedded guidance checklists digital resources walkthroughs communications content and knowledge tools.
• Ensures content and support are accessible timely relevant and aligned to client needs business priorities and regulatory requirements.

Microlearning Strategy and Content Development:
Leads the development of microlearning solutions that translate complex technical and regulatory information into clear actionable guidance.

• Defines microlearning standards formats and best practices
• Designs and develops scenario based plain language learning solutions
• Creates and maintains reusable learning assets.
• Ensures content is accessible timely relevant and aligned to client needs

Embedded Learning and Journey Integration:
Ensure learning solutions are integrated into key client touchpoints to support clients at the right moment in their journey.

• Embeds learning solutions into digital and communication channels including portal website notifications and campaigns
• Works collaboratively with internal stakeholders to reinforce and scale solutions
• Aligns learning delivery with key client lifecycle moments such as onboarding renewal and compliance activities

Behaviour Change and Outcome Measurement:
Drives measurable improvements in client behaviour and outcomes through targeted enablement solutions.

• Defines success metrics related to adoption confidence compliance and friction reduction
• Monitors and evaluates the effectiveness of solutions
• Uses insights to continuously refine and improve learning and enablement approaches

Client Stakeholder and Industry Engagement:
Works with the Market Insight and Engagement Team to co-develop and deliver effective client solutions based on stakeholder and industry feedback.

• Collaborates with technical subject matter experts to ensure accuracy and relevance of solutions
• Partners with Digital Experience to align on integrated solution delivery
• Engages directly with clients licensed contractors certificate holders industry associations and external stakeholders to identify pain points emerging needs behaviour gaps and opportunities for improvement across the client journey
• Builds and maintains relationships across internal teams clients and external stakeholders to support aligned consistent and client centered support approaches across TSBC
• Represents Client Development in client engagement activities workshops working groups conferences and industry discussions to gather insights and support organization wide initiatives
• Provides client perspective and strategic input into organizational initiatives service changes and digital experience improvements

Beyond the role:

• Compensation & Benefits In full transparency you can find our industry-competitive compensation information on our postings. For our regular employees we have outstanding benefits that include extended health dental and disability coverage access to an employee and family assistance program (EFAP) competitive annual paid vacation entitlements public service defined benefit pension plan generous top-up allowance for new parents and time-off for caregiving moving and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.
• Learning & Development We value giving and receiving feedback as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned wrap up sessions one-on-one meetings and team or individual courses workshops and addition we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
• Community & Wellness We recognize and respect each others diverse needs. We strive to maintain a healthy culture of psychological safety belonging and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time) flexible paid holidays a free subscription to the Calm app and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community and having fun whether volunteering in the community or running together on our Sun Run 2024 Technical Safety BC supported BC Cancer Foundation Aboriginal Coalition to End Homelessness Crisis Centre BC Quest Non-Profit Grocery Markets A Loving Spoonful and Greater Vancouver Foodbank.
• Employee Resource Groups We have Employee Resource Groups (ERGs) for Mental Health & Wellness Indigenous Relations & Reconciliation and Equity Diversity and Inclusion (EDI) to support initiatives were passionate about.

About Technical Safety BC

At Technical Safety BC we matter to each other. Together we apply a systems mindset to safety embrace possibility and act on what we learn. Our culture empowers and enables innovation and connection.âOur environment welcomes diverse perspectives and learning is celebrated.âWe make decisions based on data and use our expertise to make the safety system equitable for all.â

Our values guide our work.

• We see genius in diversity
• We foster confidence
• We make the complex simple
• We adapt

Technical Safety BC is an independent self-funded organization that oversees the safe installation and operation of technical systems and equipment across the addition to issuing permits licenses and certificates we work with industry to reduce safety risks through assessment education and outreach enforcement and research. Through simplification of our initiatives we promote understanding and engagement making safety accessible to everyone. As society changes we create and adopt new ideas skills and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position but do not necessarily meet the formal requirements we encourage you to apply.

If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process please contact us directly at .

If you are interested in this position please apply online by June 12th at 4:00pm PST. To see a full list of our current opportunities or to learn more about working at Technical Safety BC please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.