Business Analyst, Optimization & Performance

Are you a curious problem-solver who enjoys working with data improving processes and finding smarter ways to work Do you love turning insights into practical solutions that make a real impact

As the Business Analyst youll work across the organization to identify opportunities improve performance and leverage technology automation and AI to help our teams work smarter and deliver better results.

Competitive Salary: $75000-$79000 gross annually based on previous experience & education

Job Duties Include:

Reporting to: Manager Finance and Business Support responsibilities and essential job functions include but are not limited to the following:

• Business Process Optimization
  • Analyze business processes workflows and reporting practices across Finance Operations and Technology.
  • Identify inefficiencies bottlenecks risks and opportunities for improvement.
  • Support the design and implementation of future-state processes that improve productivity accuracy compliance and service delivery.
  • Develop business cases process maps financial models and recommendations supported by data analysis.
  • Measure and report the impact of improvement initiatives and realized business benefits.
• Data Analytics & Performance Reporting
  • Develop and maintain dashboards KPI scorecards reports and performance tracking tools.
  • Analyze financial and operational performance including revenue labor productivity food cost expenses and working capital metrics.
  • Provide actionable insights and recommendations to support strategic and operational decision-making.
  • Identify opportunities to improve reporting through automation visualization and modern analytics tools.
• Digital Enablement & AI Adoption
  • Identify opportunities to leverage Microsoft Copilot Power Platform and other digital solutions to streamline workflows and reduce manual effort.
  • Collaborate with Technology teams to evaluate and implement automation and productivity tools.
  • Explore practical applications of AI-enabled solutions to improve efficiency reporting and decision-making.
• Strategic Projects & Stakeholder Engagement
  • Support cross-functional transformation optimization and business improvement initiatives.
  • Facilitate stakeholder discussions requirements gathering and process improvement workshops.
  • Build effective working relationships across Finance Operations Technology Food & Beverage Rooms Division and other business functions.
  • Prepare reports presentations findings and recommendations for department and senior leadership.
  • Gather and analyze business requirements and translate them into practical recommendations.
• Change Management & Implementation
  • Support implementation of approved process improvements and transformation projects.
  • Develop process documentation standards and best practices.
  • Assist with change management communication training and user adoption activities.
  • Monitor implementation results and identify opportunities for further improvement.
  • Support the ongoing review and refinement of processes to ensure improvements are sustained.
  • All other duties as assigned

Qualifications :

• Previous experience in Royal Service Guest Services or Front Desk is an asset
• Bachelors degree in Business Administration Finance Accounting Operations Information Systems Data Analytics Hospitality Management or a related discipline.
• MBA CPA CMA Lean Six Sigma or similar professional certifications are considered assets.
• 3-5 years of experience in business analysis process improvement operational excellence transformation consulting or related fields.
• Experience working across multiple business functions particularly Finance and Operations.
• Demonstrated success identifying leading and implementing process improvements that deliver measurable results.
• Hospitality resort hotel gaming food & beverage or service industry experience is preferred.
• Experience with compliance governance internal controls or audit-related activities is an asset.Technical Skills
  • Advanced Microsoft Excel & Microsoft 365 Suite
  • Microsoft Copilot and AI productivity tools
  • Power BI
  • Power Query
  • Microsoft Teams and SharePoint
  • Financial and operational analysis
  • Previous experience with Power Automate SQL ERP & Accounting Systems Hotel PMS platforms and POS & Inventory Management Systems an asset

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
• Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

#CWMRLeadership

Remote Work :

No

Employment Type :

Contract