Front Office Jobs in Phnom Penh

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Phnom Penh Cambodia. As a key member of our Front Office Leadership Team you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.Oversee daily f...

Sales & Business DevelopmentIdentify develop and grow new business opportunities within Chinese-speaking markets.Proactively solicit corporate MICE travel agents wholesalers luxury operators and government accounts.Achieve and exceed assigned revenue targets room nights and market share goals.Conduc...

1. Operational Training & ExposureRotate through all Front Office sections including Reception Concierge Guest Relations Telephone Operator and Executive Lounge (if applicable).Assist in daily shift operations to ensure smooth guest check-in and check-out processes.Handle guest inquiries requests an...

Sales & Business DevelopmentIdentify develop and grow new business opportunities within Chinese-speaking markets.Proactively solicit corporate MICE travel agents wholesalers luxury operators and government accounts.Achieve and exceed assigned revenue targets room nights and market share goals.Conduc...

Position SummaryThe Waiter In-Charge of Room Amenities is responsible for the preparation coordination delivery and presentation of in-room amenities for hotel guests. This role ensures that all VIP arrival honeymoon birthday and special occasion amenities are prepared and delivered accurately time...

1. Training Strategy & PlanningDevelop and implement the annual training plan for the Rooms Division.Conduct training needs analysis in collaboration with Heads of Departments (HoDs).Align departmental training objectives with hotel KPIs and brand standards.Ensure compliance with brand and LQA stand...

Revenue & Inventory ManagementSupport daily management of room inventory rate loading and availability across all distribution channels.Monitor pick-up booking pace and market demand and provide input to optimize yield and occupancy.Ensure correct application of rates packages promotions and restric...

Act as the main contact for guests and handle complaints service recovery and special requests.Drive Guest Satisfaction Index (GSI) RPS and online review scores through proactive guest engagement.Ensure LQA brand standards and service quality audits are consistently met.Oversee daily hotel operation...

Be responsible for maintaining a complete and up-to-date reservations filing system.Promotes room sales through phone contacts. Maintains good relation with business services especially local travel agents.Answers confirms and processes all requests for reservations according to the established proc...

Oversee the overall performance of the Rooms Division including Front Office Concierge Butlers Guest Services Housekeeping Spa and Security.Drive a high-performance culture by setting clear expectations empowering the team and holding them accountable.Lead and manage the Rooms Division team effectiv...