FO Management Trainee

1. Operational Training & Exposure

• Rotate through all Front Office sections including Reception Concierge Guest Relations Telephone Operator and Executive Lounge (if applicable).
• Assist in daily shift operations to ensure smooth guest check-in and check-out processes.
• Handle guest inquiries requests and complaints professionally and efficiently.
• Ensure compliance with brand standards and service excellence guidelines.

2. Guest Experience

• Deliver personalized and engaging service aligned with luxury hospitality standards.
• Build positive relationships with guests to enhance satisfaction and loyalty.
• Monitor guest feedback (including LQA and online reviews) and support improvement initiatives.

3. Administrative & Reporting

• Support preparation of daily reports (occupancy arrivals/departures VIP list etc.).
• Assist in analyzing performance indicators such as upselling results and guest satisfaction scores.
• Maintain accurate guest records in the PMS system.

4. Leadership Development

• Participate in departmental briefings meetings and training sessions.
• Assist supervisors with team coordination during shifts.
• Learn scheduling manpower planning and cost control fundamentals.
• Support implementation of departmental action plans.

5. Compliance & Standards

• Ensure adherence to hotel policies SOPs and local regulations.
• Maintain grooming and presentation standards at all times.
• Promote a safe and secure working environment.

Qualifications :

• Bachelors degree in Hospitality Management or related field.
• Strong passion for luxury hospitality.
• Excellent communication skills in English (additional languages are an advantage).
• Strong interpersonal and problem-solving skills.
• High level of professionalism and attention to detail.
• Willingness to work flexible shifts including weekends and public holidays.

Additional Information :

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time