German Customer Support Advisor for Sofia

Looking for an international career opportunity while enjoying an excellent quality of life in one of

Europes most affordable and dynamic capitals Join a leading customer support team in Sofia

Bulgaria supporting a prestigious Swiss telecommunications company.

Why Sofia

Sofia offers the perfect balance between career growth affordability and lifestyle:

One of the lowest costs of living among European capitals

Vibrant international community with professionals from all over Europe

Modern cafés restaurants shopping centers and nightlife at affordable prices

Excellent public transportation network

Surrounded by nature with Vitosha Mountain only minutes from the city centerideal for

hiking skiing and outdoor activities

Easy access to weekend trips across Bulgaria Greece Serbia Romania and Turkey

A growing hub for technology business services and multilingual professionals

Your Role

As a German-Speaking Customer Support Advisor you will assist customers of a leading Swiss

telecommunications provider delivering outstanding service while identifying sales opportunities and

maximizing customer satisfaction.

Provide customer support via inbound calls

Analyse and resolve customer inquiries

Provide information on administrative and technical topics (products billing etc.)

Perform updates in internal systems

Escalate issues or calls to other departments when necessary

Compensation & Benefits

Competitive Salary Package

Base Salary: 1636.14 gross/month

Training and Tenure Bonuses offered

Billing Skills Bonus: 102.25 gross

Unlimited Sales Bonus: Top performers earn more than 1000/month.

Additional Benefits

Monthly meal vouchers

Private health insurance

Fully covered Multisport card

Structured onboarding and continuous learning

Long-term career development opportunities

Work Schedule

Rotating shifts between 09:00 and 22:00

8-hour 6-hour and 4-hour shift options

Monday to Sunday schedule

Potential future late shift until 01:00 (not yet confirmed)

Work Location

Modern office located in Mega Park Sofia

Fully office-based during the first months

Hybrid work option available after 4 months based on KPI performance:

2 days remote

3 days office-based