IT Support Technician

About the client:

Our client is a U.S.-based technology solutions provider dedicated to helping businesses simplify and strengthen their IT operations. The company offers reliable managed IT services technical support cybersecurity cloud solutions and data backup with a strong focus on responsiveness trust and long-term client relationships.

About the role:

We are looking for an IT Support Technician to support a Microsoft-centric environment troubleshoot technical issues resolve incidents and contribute to the continuous improvement of day-to-day IT support processes. The role may be aligned with Tier 1 Tier 2 or Tier 3 support depending on the candidates technical experience autonomy and ability to handle different levels of complexity.

Candidates at the Tier 1 level are expected to handle routine tickets and follow established processes while Tier 2 and Tier 3 candidates should bring increasing levels of independence problem-solving process improvement and technical ownership.

Work arrangement: Full-time hybrid in Curitiba Brazil.

Schedule: Monday to Friday.

Key Responsibilities:

• Provide technical support and troubleshooting across Microsoft environments including Windows OS Active Directory Microsoft 365 Exchange and basic networking.
• Monitor systems respond to incidents and escalate issues appropriately based on severity and ownership level.
• Manage user accounts device configurations access permissions and related support requests.
• Document recurring issues resolutions troubleshooting steps and standard operating procedures.
• Perform system updates patching and routine maintenance tasks.
• Identify inefficiencies recurring issues or potential risks in support processes and recommend improvements.
• Collaborate with the broader technical team to ensure consistent reliable and high-quality support delivery.

Qualifications:

• Advanced or fluent English with confidence participating in daily conversations with a U.S.-based team.
• Hands-on experience supporting Microsoft environments including Windows desktop/server Active Directory and Microsoft 365.
• Experience with ticketing systems remote support tools and structured troubleshooting.
• Strong communication skills for end-user support internal documentation and reporting.
• Ability to work independently in a remote environment manage shifting priorities and document issues processes and resolutions.

Nice to Have:

• Relevant certifications such as CompTIA A Network Microsoft certifications or similar.
• Experience with Microsoft Exchange networking fundamentals cloud services backups cybersecurity tools or end-to-end IT environment support.
• Previous experience improving support processes identifying risks or mentoring other technicians.

Salary and Benefits:

• Salary to be discussed during the selection process.
• Health and dental coverage including UNIMED health plan and DENTALUNI dental plan.
• Wellness benefits including TotalPass Vidalink and Flash benefits card.
• Office and culture initiatives including quick massage sessions breakfast three times a week stocked pantry coffee machine monthly celebrations social actions and more.
• English teacher available at the company.
• 15 paid days off per year life insurance and funeral assistance.