Policy Servicing Administrator

Description of the Mission

• Title of the mission: Group Life - Policy Servicing Administrator
• Goal of the mission: Backfilling support

Expected Deliverables

• Complete processing of affiliated member files in accordance with Client procedures and applicable regulations.

Expected Role & Responsibilities

• Manage existing contracts and modify them if necessary in compliance with legal fiscal and internal Client Belgium regulations.
• Properly analyze customer and broker requests via email and phone.
• Process requests quickly and efficiently and ensure follow-up with clients.
• Ensure follow-up on Sigedis communications and process the information provided by this organization.

Description of the Expected Profile
Knowledge:

• Knowledge of coverage types: life death disability hospitalization
• Understanding of how group insurance contracts work
• Knowledge of regulations related to extralegal benefits and taxation
• Knowledge of Sigedis processes

Competencies:

• Clear communication: Effectively communicate with clients and brokers to ensure transparency accuracy and mutual understanding.
• Case management: Handle multiple files simultaneously while respecting legal deadlines and prioritizing tasks appropriately.
• Use internal tools to input and track files (Excel Word Outlook central/mainframe systems).

Mindset:

• Service-oriented with empathy
• Attention to detail and accuracy
• Proactive
• Flexible
• Team player and collaborative
• Solution-oriented

Skills

• Attention to detail & accuracy
• Case management & prioritization
• Client & broker communication
• Policy / contract management
• Regulatory & insurance knowledge

Languages
Dutch or French - Level Professional working proficiency

Questions

1. You receive 5 client requests at the same time all marked as urgent. How do you decide what to handle first and how do you ensure no mistakes are made
2. A broker complains that you are too slow and sends an angry email. How do you respond
3. You receive a request but you are not sure about the rules or tax implications. What do you do
4. PLEASE ANSWER THE ABOVE QUESTIONS IN YOUR RESUME