Venue Manager

At Rivo were creating a fresh dining experience inspired by the flavours and traditions of the Mediterranean. Guided by seasonality and a close connection to local producers our kitchen celebrates exceptional ingredients through salt fire curing and fermentation. From relaxed aperitivo as the sun sets over the Nerang River to vibrant restaurant dining poolside experiences and special events every menu is thoughtfully crafted to bring people together. Set against one of the Gold Coasts most picturesque waterfront locationson Nerang River Rivo offers an inspiring place to work where creativity craftsmanship and genuine hospitality come together.

Lead a Venue Locals Love.

AC Hotel Gold Coast is seeking an energetic commercially minded and people-focused Venue Manager to lead one of the citys most exciting food and beverage destinations.

This is more than an operational leadership role. Were looking for someone who knows how to create buzz build loyal local followings inspire exceptional teams and deliver memorable guest experiences that keep people coming back.

Youll be responsible for creating an atmosphere that attracts both hotel guests and Gold Coast locals turning the venue into a go-to destination for dining socialising and celebrating.

If youre passionate about hospitality thrive in a fast-paced environment and love building vibrant venues and high-performing teams wed love to hear from you.

What Youll Do

Create a Destination Venue

• Champion initiatives that drive local patronage repeat visitation and venue loyalty.

• Build the venues reputation as a must-visit Gold Coast dining and social destination.

• Partner with Marketing Events and Commercial teams to create experiences activations and promotions that increase awareness and revenue.

• Stay ahead of market trends and competitor activity to ensure the venue remains fresh relevant and highly sought after.

• Build strong relationships with local businesses community groups and industry stakeholders.

Lead Exceptional Guest Experiences

• Create a guest-first culture where service consistently exceeds expectations.

• Be a visible and engaged leader on the floor connecting with guests and team members alike.

• Lead service recovery efforts and turn challenges into positive guest experiences.

• Review guest feedback identify opportunities and drive continuous improvement.

• Foster an environment that encourages memorable personalised hospitality.

Inspire and Develop Great People

• Lead coach and mentor a passionate team of hospitality professionals.

• Build a culture based on trust respect accountability and collaboration.

• Recruit develop and retain exceptional talent.

• Support career growth through coaching feedback and succession planning.

• Recognise achievements and celebrate success across the team.

Drive Operational Excellence

• Oversee the day-to-day operation of all Food & Beverage outlets.

• Ensure Marriott brand standards policies and compliance requirements are consistently achieved.

• Manage labour inventory expenses and departmental resources effectively.

• Monitor financial performance and identify opportunities to improve profitability.

• Maintain high standards of cleanliness safety presentation and operational execution across all areas.

What Were Looking For

• A proven hospitality leader with a passion for food beverage and guest experience.

• Experience leading successful restaurants bars venues hotels or lifestyle hospitality operations.

• Strong people leadership skills with the ability to engage coach and motivate diverse teams.

• Commercial awareness and a track record of driving patronage revenue growth and operational performance.

• Excellent communication relationship-building and problem-solving skills.

• A hands-on leadership style with a willingness to be present in the operation and support the team when needed.

• Strong understanding of financial management budgeting compliance food safety and workplace health and safety requirements.

Qualifications & Experience

• Minimum of 5 years progressive experience in Food & Beverage Hospitality Culinary Operations or a related field; and High School Diploma or equivalent

OR

• minimum of 3 years relevant experience in leadership positions or a tertiary qualification in Hospitality Management Hotel & Restaurant Management Business Administration Food Service Management or a related discipline

Why Join AC Hotel Gold Coast

At AC Hotel Gold Coast were creating a contemporary hospitality experience that connects locals and travellers through exceptional food beverage and service.

This is an opportunity to lead a venue with significant growth potential shape its reputation within the local market and build something that guests choose to return to time and time again.

In return we offer:

• Exclusive Marriott Explore Rates with heavily discounted accommodation and food & beverage experiences at more than 10000 hotels and resorts worldwide across Marriotts portfolio of leading brands.

• Annual Bonus Program rewarding your contribution to business success.

• Employer-funded Single Health Insurance to support your wellbeing.

• Paid Parental Leave to support you and your family during lifes important moments.

• Access to Marriotts global learning development and career progression opportunities.

• Recognition programs that celebrate performance leadership and service excellence.

• A supportive and inclusive culture where you can bring your authentic self to work every day.

• The opportunity to be part of an internationally recognised brand while making a real impact in a growing and exciting venue.

Join Marriott International and build a career with endless opportunities exceptional benefits and a team thats passionate about creating unforgettable experiences.

Bring your energy passion and leadership. Help us create a venue the Gold Coast cant stop talking about.

The successful candidate must have unrestricted working rights in Australia for a minimum of two years and be available to work a flexible roster including evenings weekends and public holidays as required.