Transport Execution Coordinator (SA)

As the Transport Execution Coordinator you will be responsible for coordinating all bulky deliveries to both customers and stores with end-to-end visibility of all last-mile activities. Additionally this role will have ownership of monitoring the movement of all bulky items logistics and customer service activities such as responding to inquiries supporting delivery personnel handling complaints all in a prompt courteous and efficient manner. 

Key responsibilities include but are not limited to:

• Participating in the implementation of Standard Operating Procedures (SOPs) ensuring a clean and safe operating environment.
• Supporting carrier management through upskilling KPI compliance and preparing reporting (end of day / weekly/ monthly). 
• Coordinating with stores customer service team and carrier to provide timely resolutions to customer services related matters.
• Following up on orders and promptly notify customers of any delay or issue related to their order.
• Liaising with warehouse team to rectify inventory/shipment errors
• Maintaining strong relationships with the Customer Service team by responding to all customer requests in a courteous and efficient manner.

Please note this role is for our Tuesday to Saturday Roster working hours 7am to 3pm. 

Qualifications :

To be successful in this role you will need:

• 2 years of logistics experience desirable 
• Retail & E-Commerce experience desirable
• general knowledge of software to include Microsoft Office Suite warehouse software (i.e. Oracle SAP AS400) and other logistics related software
• Must be available to work Tuesday to Saturday Roster 7am to 3pm. 

Additional Information :

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work :

No

Employment Type :

Full-time