Training and Development Officer

Sofitel Brisbane Central is seeking a passionate and driven Training & Development Officer to join our Talent & Culture team.

This is a high-impact role responsible for building capability driving compliance and creating meaningful development opportunities across the hotel. Working closely with the Director of People & Culture and hotel leaders you will champion a culture of continuous learning while ensuring our people have the skills knowledge and confidence to deliver exceptional luxury experiences.

You will take ownership of our learning and development agenda with a strong focus on training compliance talent development and early careers.

Key Responsibilities

• Lead Learning & Development: Plan coordinate and deliver engaging Sofitel Accor and hotel-specific training programs.
• Drive Compliance: Own mandatory training monitor completion identify risks and ensure the hotel remains audit-ready.
• Build Capability: Partner with leaders to identify capability gaps coach teams and develop targeted learning solutions.
• Onboarding & Performance: Lead the new employee onboarding experience and support performance development and career conversations.
• Talent & Succession: Support talent identification career pathways succession planning and Accor development programs.
• Early Careers: Manage relationships with TAFEs universities and education providers including apprenticeships traineeships internships and work experience.
• Reporting & Governance: Maintain accurate training records dashboards and compliance reporting providing insights to leaders and the Executive Committee.
• Culture & Engagement: Champion a culture of continuous learning accountability recognition and professional growth.
• Stakeholder Partnership: Work closely with department leaders People & Culture and external partners to build workforce capability and support business objectives.

Qualifications :

You are a people-focused learning professional who combines energy organisation and commercial thinking with a genuine passion for hospitality.

You will bring:

• Experience in learning & development training Talent & Culture or hospitality.
• Strong facilitation coaching and stakeholder management skills.
• Confidence engaging with employees and leaders at all levels.
• Excellent organisation and attention to detail.
• A strong understanding of compliance governance and audit requirements.
• The ability to analyse data and turn insights into practical action.
• Strong digital and Microsoft Office skills with experience using learning systems.
• A proactive solutions-focused approach and the ability to thrive in a fast-paced hotel environment.
• A passion for luxury service and creating exceptional employee experiences.
• Experience with apprenticeships traineeships internships or education partnerships will be highly regarded.
• Relevant tertiary qualifications in HR Learning & Development Business Hospitality or a related field are preferred.

Additional Information :

Bring your passion and dedication to excellence and we will recognise your contribution with a variety of benefits rewards and development opportunities. We also offer a range of wellbeing initiatives including apps with content to help you feel at your best. Join us and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community with:

• Discounts for ambassadors families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine visit

Remote Work :

No

Employment Type :

Full-time