Threat Strategy Manager

Your day-to-day

• Manage and monitor support interactions serving as an internal advocate for strategic customers responding to customer escalations and proactively escalating when needed

• Meet regularly with clients to review support interactions system status key issues emerging threats and how to combat them using Proofpoint products and services

• Develop deep understanding of customers business and operational needs

• Maintain deep practical technical knowledge of Proofpoints integration within the customers environment including network security systems administration and messaging management

• Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoints solutions

• Provide proactive recommendations that protect our customers information assetsleveragingthe Proofpoint product suite

• Identifyand prioritize short term and long-term goals

• Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team

• Plan document andidentifyrisks and challenges for production changes that span multiple services or technologies

• Monitors levels customer satisfaction and escalates customer concerns as necessary

• Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints

• Uses independent judgment within broad parameters

• Designs and implements solutions to complex problems with minimum supervision

• Provide technical guidance to customer teams and respond to enquiriesregardingproduct features and functionality

Email-Centric Threat hunting & Detection

• Lead proactive hypothesis-driven threat hunting focused on email-borne threats including phishing business email compromise (BEC) credential harvesting malware delivery and abuse of trusted services

• Analyze messaging telemetry email headers URLs attachments and user interaction data toidentifylow-signal evasive or novel attack patterns

• Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure techniques and social engineering trends

• Investigate suspicious or ambiguous email activity todetermineattacker intent scope of impact and risk to users and the organization

• Translate threat hunting findings into actionable recommendations detection improvements and preventative controls using Proofpoint solutions

• Partner with internal threat research detection engineering and product teams to share email-centric threat insights and improve platform-wide protections

• Deliver clear customer-facing briefings on email threat hunting results trends and lessons learned tailored to both technical and executive audiences

What you bring to the team

• 3 years of industry experience in a client/professional service sales engineer senior support engineer IT operations management or senior engineer role with exposure to multiple technology areas

• Managed security or consultancy experience is

• Knowledge of data communication concepts and technologies specifically email and networking

• Develop innovative ways toleverageexisting data and correlate customer data with other sets available at Proofpoint

• Working knowledge of Windows Active Directory and Microsoft Exchange

• A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively

• Ability to effectively work in a team environment as well as independently

• Must be proactive and have outstanding verbal and written communication skills

• The successful candidate will have relevant experience with Proofpoint products and understand threat protection

• A deep understanding and up-to-date handle on the evolving threat landscape giving briefings to customersprospectsand internal groups to spread threat intelligence landscape awareness

• Proactive self-starter driven by setting and achieving goals

• Background in security especially around threat actor tactics techniques and procedures