Tenant Maven

We currently have an opportunity for Tenant Mavento join our Responsive and Preventative Maintenance (RAPM) team and play a key role in resolving complex tenant enquiries complaints access challenges and service delivery issues.

Reporting to the Programmed Works Scheduler youll help deliver high-quality tenant outcomes that support responsive and programmed maintenance services for our inner-city social housing portfolio.

What Youll Do

This role offers a broad scope with key responsibilities including:

• Act as the escalation point for tenant enquiries complaints and complex maintenance matters.
• Coordinate resolutions with Downer operational teams Service Delivery Partners and HOMES.
• Build positive tenant and HOMES relationships through proactive communication and support.
• Facilitate tenant forums community meetings and information sessions with HOMES.
• Document interactions monitor feedback trends and support service improvement initiatives.

What Youll Bring

• Strong communication and interpersonal skills with clear and effective stakeholder engagement.
• Experience in project delivery construction trade environments or maintenance coordination.
• Ability to work autonomously and collaboratively in a fast-paced dynamic environment.
• Customer relations problem-solving and analytical capability with strong attention to detail.
• Understanding tenancy-related matters policies and regulations plus a drivers license.

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Why Downer

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally youll find real opportunities to advance your career.

• : healthcare discounts great savings on retail purchases car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.