Technical Support Specialist

We have an exciting full-time opportunity for a Technical Support Specialist to join our team based in Wetherill Park NSW!

You will support the development and delivery of technical information training resources and support products used by Roadside Assistance patrols and technical teams across Australia.

This unique role combines automotive expertise with technical research content development knowledge management and stakeholder engagement. Youll contribute to the creation of practical technical solutions that improve roadside diagnosis repairs and service delivery while supporting national projects and innovation initiatives.

What Youll Do

• Research and develop technical solutions that support roadside repairs.
• Create practical technical guides bulletins and support resources.
• Review proof and publish technical information to ensure accuracy and quality.
• Produce engaging video content and training materials.
• Share technical advice and respond to specialist enquiries.
• Help build and improve training programs for patrol teams.
• Contribute to national projects trials and industry research.
• Identify new tools technologies and innovations that improve outcomes.
• Work closely with stakeholders across Australia.

What Youll Bring

• Trade qualified Motor Mechanic or Automotive Electrician
• Current Driver Licence.
• Experience researching technical information and developing technical documentation or articles.
• Intermediate Microsoft 365 and Teams skills
• Strong organisational and time management skills with the ability to work autonomously.
• Exceptional attention to detail and ability to prioritise competing tasks.
• A collaborative approach and commitment to delivering high-quality outcomes.

Desirable

• Previous Roadside Assistance experience.
• Certificate IV in Training and Assessment or equivalent experience.
• Experience developing training programs and learning materials.
• Extensive automotive industry experience.
• Demonstrated customer service experience and strong professional ethics.
• Excellent written and verbal communication skills.
• Experience in video production and content creation.

Whats In It For You

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know Your Belong

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team

Join the NRMA and grow your career with us. Apply now or visit our careers site to find out more!

As part of our recruitment process successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Remote Work :

No

Employment Type :

Full-time