Technical Support Officer (NSWT)

You see the big picture youve always worked on a grand scale and now youre ready to re-focus on grand impact.

If finding complex technological solutions is your game weve got the team for you. Youre going to help us create seamless operations that result in efficiency for millions of customers.

In this role youll:

Join a high performing team to deliver application support services Level 1 and Level 2 technical support coordinate vendor and stakeholder engagement contribute to application enhancements and testing activities and drive continuous service improvement.

Your technical acumen customer focus and problem-solving capability gained across application support IT operations service management or enterprise technology environments will see you excel in diagnosing root causes navigating competing priorities and delivering effective solutions

This is a temporary opportunity until 31/12/2027 based in Burwood. Hyrbid working arrangements are available in line with the TfNSW Workplace presence policy.

For more information on the role and business unit view therole description and information pack.

About you

Youre a pragmatic and highly collaborative support professional skilled at troubleshooting applications influencing vendors and translating technical issues into business outcomes. You have worked in incident management application administration user access governance testing monitoring and operational support.

You thrive in a lean high-performing team where initiative accountability and strong stakeholder engagement are essential to keeping systems running at their best.

Who we are

Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visit Transport careers.