Technical Support Lead QLD

Egis is looking for a hands-on Technology Support Lead to run frontline IT across our four QLD offices. Youll deliver advanced Level 2 support spanning hardware software and meeting room/AV while driving service improvement and acting as the trusted IT voice for our engineering and project delivery teams.

Youll manage one direct report travel between sites to stay visible and be the key link between local operations and the wider global IT organisation keeping our people project teams and engineering platforms running smoothly.

You will be responsible for

• Leading Brisbane IT support (one direct report) delivering hands-on Level 2 hardware and software support across laptops desktops printers mobile devices Windows 11 Microsoft 365 and business/engineering applications
• Owning meeting room and AV/video conferencing technology (Teams Rooms displays mics) across all four offices including project and design review spaces
• Managing device lifecycle imaging deployment patching break/fix and hardware refresh plus onboarding and offboarding for project-based and permanent staff
• Acting as the go-to voice on technology for business and project leads and the primary local point of contact for the global IT organisation
• Owning ticket management documentation and escalation in line with ITIL and reporting on SLAs ticket trends and asset/license compliance
• Managing software asset and license compliance and leading communication and training for technology changes and rollouts
• Championing diversity inclusion and HSE practices across the team

Qualifications :

Ideally you will be an experienced IT professional ready for a functional leadership addition you will also have:

• A degree in Computer Science IT or a related field (or equivalent experience)
• Strong Level 2 hardware software networking and cloud support experience; engineering software exposure a plus
• Practical experience supporting meeting room/AV and conferencing technology
• A solid ITIL grounding and enterprise technology management experience
• Commercial acumen across budgeting asset lifecycle and cost control
• Strong stakeholder management and a proactive solutions-driven mindset
• A customer service ethos; a retail or hospitality background a plus
• A self-starter approach comfortable managing multiple priorities across sites

Additional Information :

We are open to considering this role on a full-time part-time or job-share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive creative culture that embraces diversity and flexibility. We offer generous parental leave support flexible work practices and strive to create an environment where employees can connect collaborate grow and succeed.

Apply Now!

Remote Work :

No

Employment Type :

Full-time