Technical Account Manager – Data Centres

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

About this opportunity

We have an exciting new role as a Technical Account Manager (TAM) Data Centres. This role will be the primary technical interface between Johnson Controls and key Data Centre customers across the Pacific region. The TAM provides deep technical leadership solution stewardship and architecture governance across the allocated solutions portfolio.

A core element of the role is supporting the Strategic Account Manager (SAM) to drive commercial growth. The TAM brings technical credibility early-stage design influence and subject-matter expertise that strengthens Johnson Controls commercial strategies shapes customer decision-making and identifies technical pathways that open new business opportunities.

Operating within a matrixed organisation the TAM aligns technical commercial and delivery stakeholders to ensure Johnson Controls solutions are positioned designed and delivered to meet customer requirements and win in a competitive market.

• Act as the trusted technical advisor for assigned data centre customers

• Own technical solution design system architecture alignment and risk mitigation across opportunities

• Support sales pursuits through strong technical positioning pre-RFP influence and Basis of Design development

• Ensure technical consistency compliance and differentiation across Johnson Controls controls BMS thermal and integrated solutions portfolio

• Enable and accelerate commercial outcomes by partnering closely with Strategic Account Managers

Technical Account Leadership

• Serve as the primary technical interface for hyperscalers colocation operators consultants and EPC partners

• Build strong relationships with technical and engineering stakeholders within customer organisations

• Maintain deep understanding of customer standards design preferences and infrastructure strategies

Solution Design & Architecture Governance

• Lead technical solution development across Thermal Solutions

• Ensure alignment to customer requirements global standards and Johnson Controls architectures

• Own technical integrity system integration design and solution performance outcomes

• Identify and mitigate technical risks across all stages of the opportunity lifecycle

Early Engagement & Design Influence

• Drive early engagement with consultants designers and project stakeholders to influence outcomes

• Lead Johnson Controls input into Basis of Design (BoD) specifications and technical standards

• Position Johnson Controls solutions within design frameworks to maximise win probability

• Maintain pre-RFP visibility and influence project direction before formal procurement

Opportunity & Technical Sales Support

• Partner with Strategic Account Managers to support major pursuits from early-stage through award

• Develop compelling technical value propositions aligned to customer needs and commercial strategy

• Contribute to win strategies including solution positioning differentiation and technical storytelling

• Support preparation of high-quality technical submissions proposals and presentations

Market & Domain Expertise

• Maintain strong technical expertise across data centre infrastructure including cooling controls and integration

• Stay current with industry trends including AI-driven workloads high-density cooling and sustainability requirements

• Translate emerging technologies into practical customer-relevant solutions

Cross-Functional Collaboration

• Coordinate with engineering product sales and operations teams to align solutions and strategies

• Support project handover to delivery teams ensuring technical clarity and continuity

• Work across regional and global teams to ensure consistent technical standards and messaging

Pipeline & Technical Governance

• Support pipeline development with technically qualified and strategically aligned opportunities

• Ensure technical accuracy and quality within CRM proposals and documentation

• Maintain compliance with Johnson Controls technical safety and governance standards.

What we are looking for

• Bachelors degree in Electrical Mechanical Electronic or Controls Engineering or equivalent.

• 10 years experience in technical sales of controls BMS automation or integrated building systems supporting data centre or missioncritical environments.

• Deep technical knowledge of data centre controls architectures HVAC/cooling systems integration resilience and operations.

• Experience operating within a matrix organisation aligning regional and global technical commercial and delivery teams.

• Strong strategic and technical account management capability with multilevel stakeholder engagement.

• High discipline in CRM and longcycle pipeline management (Salesforce preferred).

• Selfdriven and resilient effective in complex highvalue technical sales environments

If you are interested in this role please click theApplynow button.

JCIs Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose focusing on the future and aligning with our customers vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.Our D&I mission elevates each employees responsibility to contribute to our culture. Its through these contributions that well drive the mindsets and behaviours we need to power our customers missions. You have the power. You have the voice. You have the culture in your hands