Team Leader Service SA Help Desk

The Departmentfor Infrastructure and Transport plays a vital role connecting people andplaces in South Australia by managing roads marine and public transportnetworks across the State and builds and maintains the State-ownedinfrastructure that enables the delivery of essential and important governmentservices to our community.

Service SA delivers streamlinedtransactional and regulatory services through a multichannel model.

Were looking for someone who genuinely cares aboutdelivering great customer outcomes for both internal and external customers whileworking confidently within organisational frameworks. Youre someone who takesinitiative stays calm under pressure and can juggle competing priorities todeliver a high standard of service delivery. You communicate clearly and buildstrong relationships take a proactive accountable approach to continuousimprovement and manage a team to build high-quality performance. Youll needto contribute to the resolution of system incidents supervise testing ofsystem enhancements and provide updates to relevant stakeholders ensuringeffective collaboration.

• Attendance is required on a rostered basis to cover operating hours or 8 am to 5 pm Monday to Saturday.
• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
• A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport which must be renewed every five years before expiry.
• Some out-of-hours and weekend work along with some intra/interstate travel may be required.

Remuneration
ASO5 - $92122 to $102456 pa superannuation.

Enquiries
Tennille Reed
Senior Manager Customer Experience and Knowledge Services
Telephone: (08)
Email:

Application Instructions
Applicationscan be submitted online by clicking the Apply button.

Applicants are required to submit a curriculum vitae and a cover letter of nomore than two pages addressing the selection criteria in the role statement.

Our Commitment
TheDepartment for Infrastructure and Transport is an Equal Opportunity Employerand is committed to building a diverse and inclusive culture across thedepartment planning for and promoting diversity and culturally safe welcome and encourage applications from diverse community groups and agesincluding Aboriginal and Torres Strait Islander LGBTQIA people withdisabilities and other diversity groups. The Department recognises the benefitsthat such an approach brings for our staff and customers in delivering thefuture of South Australia.

As a WERE EQUAL organisation we are committed to treating everyone equallyproudly promoting our Department and all its spaces as safe places foreverybody.

The South Australian public sector promotes diversity and flexible ways ofworking including part-time. Applicants are encouraged to discuss the flexibleworking arrangements for this role.

Role Statement Team Leader Service SA Help Desk ASO5

Required Experience:

Manager