Team Leader Contact Centre

About Netwealth

Netwealth isnt just a company. Were shaping the future of wealth in Australia. Our award-winning platform and NextGen technology empower advisers and investors to achieve more and were proud to be recognised as one of Australias most innovative FinTech businesses.

Since 1999 weve grown rapidly by challenging the status quo. We move fast think big and stay agile. Free from unnecessary bureaucracy so we can deliver smarter solutions for our clients and create real impact.

But what truly sets us apart Our people. Were a team of curious optimistic and courageous individuals who collaborate to make life better for more Australians. We value authenticity and agility and we believe in creating an environment where you can do your best work grow your career and feel part of something meaningful.

If youre looking for a place where your ideas matter where innovation is celebrated and where you can help shape a brighter financial future join us at Netwealth.

What if you could help build a team that become the benchmark for customer service

At Netwealth weve built a reputation for delivering exceptional experiences to advisers and clients.

Now were taking the next step in our Contact Centre journey with the launch of a brand new service pod in Adelaide and were looking for a founding Team Leader to help shape what comes next.

This is an opportunity to be one of the first leaders in a growing team setting the standards building the culture developing capability and creating an environment where people genuinely love coming to work and customers consistently receive world-class service.

The Opportunity

As Team Leader you will lead a high-performing team dedicated to delivering outstanding results for our advisers and clients.

You are an exceptional leader who excels in fast-paced customer environments and understands that great service begins with strong leadership.

You will provide coaching and guidance while fostering a culture rooted in accountability growth resilience and customer satisfaction.

Collaborating closely with the Contact Centre leadership team you will leverage customer feedback operational insights and performance data to continuously enhance our work and the way we serve our customers.

Were looking for the kind of leader who doesnt stand on the side-lines directing traffic.

Youre on the floor.

Youre coaching in the moment.

Youre celebrating wins.

Youre lifting confidence.

Youre helping people become more than they thought they could be.

Most importantly you lead by example!

Youll play a key role in:

• Leading daily operations and service delivery

• Coaching and developing team members to achieve their potential

• Driving service excellence and continuous improvement

• Building strong relationships across the business

• Supporting recruitment onboarding and capability development

• Creating a culture where people are engaged empowered and successful

Youll bring:

• Proven experience leading and developing customer service or contact centre teams

• A genuine passion for coaching mentoring and building capability

• Strong customer focus and a drive to deliver outstanding outcomes

• The ability to balance service quality people and performance

• Strong relationship-building and communication skills

• Confidence using data and operational insights to improve results

• Resilience adaptability and a positive approach to change

Most importantly

Youre the type of leader who believes good is never good enough.

You constantly look for better ways of working.

You inspire people around you to raise the bar.

Because your goal isnt to be part of a great service team Its to build the service team everyone else measures themselves against!

Why Netwealth

At Netwealth were ambitious innovative and relentlessly customer-focused. Were proud of our culture and our values and were committed to helping our people grow develop and do meaningful work every day.

Come and help us build the team that becomes #1 in service

If youre excited by the idea of being a founding leader in a new Adelaide Contact Centre pod and creating a service experience that sets the benchmark across the industry wed love to hear from you.

Life At Netwealth

At Netwealth we believe a fulfilling career is built on growth balance and belonging. Our people are our greatest strength and were committed to supporting you at every stage of life because when you thrive so do we.

Were proud to be recognised as one of Australias top 5 companies for Career Development (endorsed by WORK180). From further education and diverse training opportunities to strong support for internal mobility. Your career can grow here.

Our flexible hybrid model supports balance with just 4 days in the office each fortnight. When youre in youll enjoy working from one of our modern thoughtfully designed spaces across Australia including our state-of-the-art Melbourne CBD office. All locations feature contemporary facilities to make your day comfortable and in Melbourne youll also enjoy perks like end-of-trip amenities and daily breakfast to make your commute easier.

We offer benefits designed for your wellbeing and personal development including;

• Family-friendly support: Paid parental leave and a fully funded school holiday program

• Wellness perks: CU Health (virtual healthcare) income protection flu shots wellness weeks retail discounts and financial wellbeing services

• A vibrant culture: social events trivia nights and corporate sports

• Employee Resource Groups: LGBTQIA DAWN (Development and Accelerating Women at Netwealth) Culture Group and Carers Group

• Community Impact: Paid volunteering and our Netwealth Impact Group

Were proud of our inclusive and diverse workforce and encourage everyone to bring their genuine selves to work. Its one of our core values. Were committed to equity and inclusion through our gender equality disability LGBTQIA wellbeing and cultural initiatives. And were certified by WORK180 Family Friendly Workplaces and Great Places to Work.

If youre excited by the opportunity but dont meet every requirements we still encourage you to apply. Research shows people often hesitate unless they tick every box. We value potential and passion just as much.

Need adjustments during the recruitment process Contact us at

Apply now and help us shape a brighter financial future!

Required Experience:

Manager