Support Coordinator Family & Domestic Violence

Ruah is a leading values-driven employer in Western Australias community services sector. Our staff go boldly not just supporting people in need but working to end homelessness end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WAs biggest Peer Support workforces. Our staff reflect our commitment to diversity and inclusion where difference is valued celebrated and embraced.

By choosing to work with us you are helping transform the lives of vulnerable and disadvantaged people in our community.

This position works directly with women and children accessing a family and domestic violence accordance with the Equal Opportunity Act 1984 (WA) this is a designated female-only position.

This role is based within a specialist family and domestic violence refuge that provides crisis accommodation and support to women and children escaping family and domestic violence.

As a Support Coordinator you will play a critical role in supporting clients to achieve meaningful recovery outcomes. Working closely with residents their support networks and service providers you will develop recovery plans coordinate support interventions advocate for client needs and provide high-quality case management for individuals experiencing complex life circumstances. The role is integral to helping women and children move towards safety wellbeing and long-term independence.

This is a full-time 12-month maximum term contract opportunity working 38 hours per week across 5 days. Youll work a rotating roster of day shifts including 8:00am to 4:00pm 9:00am to 5:00pm and 10:00am to 6:00pm ensuring women and children receive consistent high-quality support throughout their stay.

In this role you will:

• Coordinate client support plans and recovery-focused interventions. cate for clients to access housing health wellbeing and community services.
• Build strong relationships with clients their support networks and external service providers.
• Undertake case management activities including assessments referrals and appointments.
• Support highly disengaged clients to reconnect with services and achieve positive outcomes.
• Prepare high-quality case notes reports and service documentation.
• Facilitate group programs and contribute to recovery-oriented practice.
• Work collaboratively with Peer Workers and other multidisciplinary team members.
• Provide guidance and capacity building support to team members where required.
• Build and maintain effective stakeholder relationships to enhance client outcomes.

The successful applicant will be able to demonstrate:

• Relevant qualifications in Community Services Social Work Psychology Counselling Mental Health or a related discipline and/or equivalent experience.
• Experience in case management care coordination or recovery-oriented support.
• Strong goal planning and client engagement skills that support positive outcomes.
• Highly developed report writing analytical reasoning and reflective practice skills.
• Ability to mentor guide and support other team members.
• Advanced computer skills including Microsoft Office and client management systems.
• Ability to develop professional relationships with clients experiencing complex needs.
• Understanding of the challenges associated with family and domestic violence homelessness alcohol and other drug use and mental health concerns.
• Commitment to working within and contributing to Ruahs vision mission and values.

• Experience working within family and domestic violence services.
• Knowledge of trauma-informed recovery-oriented and strengths-based practice.
• Understanding of diversity social inclusion and culturally safe practice particularly relating to Aboriginal communities.

• Salary aligned with Level 4 of the Ruah Enterprise Agreement starting from $92575 plus Superannuation.
• 5 weeks annual leave plus 17.5% annual leave loading.
• 16 weeks paid parental leave with flexibility to access 32 weeks at half pay.
• Free independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover.
• Up to $15900 in salary packaging benefits.
• An additional $2650 in meal entertainment packaging.
• Additional salary packaging options including travel accommodation parking and education expenses.
• Opportunities to participate in employee working groups Pride events cultural initiatives and reconciliation activities.
• Ongoing learning and development opportunities.

• Current Drivers Licence.
• National Police Clearance Certificate.
• Working with Children Check.
• Current First Aid Certificate.

Wed love to hear from you.

Please click Apply and submit your current CV along with a cover letter of no more than two pages outlining your suitability for the role.

Closing date for applications: 11 September 2026

Please note: This advertisement may be closed prior to the advertised closing date.

For further information please contact Alison Angeleski Service Lead - Family and Domestic Violence at .

We are building a workplace where difference is embraced and encouraged - and to do this weneed people on our team who are representative of the clients we work with who are passionate about change and courageous enough to stand up for what is right. Everyone is welcome. Everyone belongs.

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.