Supervisor Service Operations Power

Major activities to be performed:

Administration / Planning & Reporting

Provide quotes for small works T&M installations and start-ups
Collate paperwork verify status and deliver all warranty returns to admin staff for processing
Support field personnel in the execution of their administrative task
Prepare and provide reports as requested by management
Ensure timesheets are entered in the system correctly.
Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

Coordinate and schedule the general duties of power staff and subcontractors
Ensure Customer Engineers are equipped with calibrated tools personal protective equipment and appropriate documentation
Respond to customer requests for minor quotation or service advice within a timely manner.
Respond within 24 hours to any staff initiated Client follow-up requisitions for additional work.
Assist Customer Engineers with complex technical problems
Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor monitor and provide assistance to Customer Engineers who are on call
Carry out Customer Engineer audits as required by company policy.

WHS Environment and Quality

Take all necessary steps to ensure OH&S requirements are adhered to.
Ensure adequate PPE is provided
Report all incident / injury on time

Please note:

Employees reporting to Incumbent:

• customer engineers
  

Main contacts within Company

• Warehouse/inventory management staff

• Service Technical Support

• Safety Manager

• Sales Staff

• Service Admin Support Staff
  

Main contacts outside the Company

• Customers

• Subcontractors

• Vendors
  

Education/Qualification:

• Electrical or Electronics Trade qualification

• Supervisory/management qualification
  

Specialist Knowledge:

• Interpersonal and relationship management skills

• Communication skills and commercial acumen
  

Practical Experience:

• Proficiency in Microsoft Office applications

• Proven track record within the power industry managing a field service team

Personal Characteristics:

• Customer-centric

• Team player

• Well organised

• Solution oriented