Store Consultant (Customer Service)

About The Role:

Reporting into the Centre Manager our Storage Consultants are vital within our business as they work closely with our customers and deliver seamless service. We are now looking to recruitaPart TimeStorage Consultant to work at our centre Box Hill centre with the opportunity to support surrounding centres.

The role is exciting & varied encompassing customer service administration and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.

The required rotating roster for this role will be:
Week 1:
Monday Tuesday and Friday 8am - 5pm
Week 2:
Monday Tuesday and Friday 8am - 5pm
Saturday 9am - 2pm

Key Responsibilities:

• Deliver the ultimate customer experience by supporting and guiding our customers in making the best choice for their storage needs.
• Conduct centre tours and walk throughs showcasing our facilities.
• Maintain the centres presentation cleanlinessand general operational duties.
• Action general administration duties such as customer contracts inventory and insurance claims.
• Achieve KPIs and targets to ensure our centres always representourhigh standards.
• Maintain a safe and secure centre by adhering to workplace health and safety procedures.

About You:

• FULL Drivers license and car (required).
• Strong communication and interpersonal skills with the ability to build relationships with customers and stakeholders.
• Customer-centric and sales oriented.
• Proficient at using technology and multitasking between different systems.
• Motivated and proactive with a positive attitude.
• Ability to work well in a team and autonomously.
• Growth mindset with a genuine willingness to learn.

About Us:

Established in 2000 National Storage is a leading self-storage operator across Australia and New Zealand with over 300 centres 100000 customers and a highly acquisitive growth strategy.

If you are looking to be part of a great company doing great things wed love to hear from you!

Benefits of Working with Us:

• Permanent role with an industry leader.
• Rotating roster no Sundays no late nightshifts and public holidays off for great work-life balance.
• Structured training with a continued focus on development.
• Onsite car park included.
• Generous company paid parental leave.
• Discounts on a range of storage services including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• Exclusive discounts on a range of leading retailers hotels restaurants and more
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNSWallet program.
• Ability to earn referral incentives.
  
  

Please note applicants may be subject to pre-employment checks which can include reference checks medical checks and with consent police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.