ServiceNow & AIOps Delivery Lead-Sydney

Location: Melbourne Australia Mandatory
Employment Type: Permanent
Experience: 15 Years
Role Level: Senior Delivery Lead
Eligibility: Australian PR or Australian Citizens Only

We are seeking an experienced ServiceNow & AIOps Delivery Lead to strengthen delivery governance and support the continued growth of a ServiceNow portfolio. The role will provide end-to-end governance across ServiceNow AIOps and Enterprise Service Management initiatives from demand and opportunity shaping through mobilisation execution and successful delivery.

• Establish and drive delivery governance across the ServiceNow and AIOps portfolio.
• Provide oversight across multiple concurrent ServiceNow initiatives projects and opportunities.
• Manage governance across scope schedule dependencies risks issues resources quality and delivery commitments.
• Manage the delivery pipeline from initial demand and qualification through shaping mobilisation and execution.
• Work with business account technology and delivery stakeholders to prioritise and structure incoming demand.
• Shape opportunities into executable initiatives including scope delivery approach resources timelines milestones and dependencies.
• Establish appropriate estimates delivery plans governance and ownership before mobilisation.
• Provide portfolio governance across ServiceNow AIOps ITOM ITSM Enterprise Service Management platform upgrades licensing enhancements and transformation initiatives.
• Act as the senior delivery interface between business stakeholders technology teams ServiceNow leadership and delivery teams.
• Establish and maintain RAID governance integrated delivery plans and portfolio-level risk visibility.
• Identify and proactively manage delivery risks dependencies capacity constraints and resource requirements.
• Monitor active initiatives against agreed plans milestones scope and outcomes.
• Drive corrective actions and recovery planning for initiatives moving to Amber or Red status.
• Support estimates proposals Statements of Work and commercial discussions where required.
• Build strong relationships with senior business and technology stakeholders and provide clear executive-level reporting.

• 15 years of experience in IT delivery programme/project management delivery governance and senior stakeholder management.
• Proven experience managing complex enterprise technology deliveries and portfolios.
• Strong experience managing multiple concurrent programmes projects and workstreams.
• Demonstrated expertise in programme governance portfolio management demand management and delivery assurance.
• Strong senior stakeholder and executive management experience.
• Proven ability to manage risks dependencies resources capacity issues and escalations.
• Experience taking opportunities from pipeline/pre-sales through mobilisation and delivery.
• Experience working across complex customer vendor and partner environments.
• Strong understanding of Agile Waterfall and hybrid delivery methodologies.
• Experience operating in complex and highly regulated enterprise environments.

• Strong understanding of the ServiceNow platform and enterprise ServiceNow delivery lifecycle.
• Experience managing or governing significant ServiceNow programmes portfolios or transformation initiatives is highly desirable.
• Understanding of AIOps ITOM ITSM and Enterprise Service Management.
• Familiarity with ServiceNow licensing platform upgrades integrations and enterprise-scale implementations.
• Ability to effectively engage with ServiceNow architects technical leads product owners and SMEs.
• Ability to translate technical challenges into clear business delivery and governance implications.

• Strong delivery leadership and ownership.
• Excellent stakeholder management and executive communication skills.
• Strong analytical planning and problem-solving capabilities.
• Ability to challenge assumptions and drive timely decisions.
• Strong organisation prioritisation and influencing skills.
• Commercial and delivery awareness.
• Ability to bring structure discipline and governance to a growing delivery portfolio.
• Strong focus on accountability transparency and predictable delivery outcomes.