Service & Warranty Representative

Service & Warranty Representative Caravan & RV

Caboolture QLD Full-time permanent Hands-on technical role

Ezytrail has established 11 company-owned branches across the country. For over 20 years weve been getting families and travellers off-road and were proud of the product we sell and the service behind it.

Were looking for a Service & Warranty Representative to join our Sunshine Coast branch in Caboolture. Reporting to the Branch Manager youll be the hands-on technical person in the branch. Youll inspect diagnose and repair caravans and look after warranty claims from first report through to resolution.

This is a workshop role not a desk job. Most of your day will be on the tools: finding faults carrying out repairs and rectification work and making sure every van leaves the branch right. Youll also document each warranty job properly and keep customers updated so issues get resolved quickly and fairly.

Youll work closely with our Warranty Parts and Service teams and your findings help us fix recurring faults at the source.

• Inspecting and diagnosing mechanical electrical plumbing gas and general caravan faults
• Carrying out servicing repairs and warranty rectification work including 12V/240V systems brakes bearings suspension and fit-out
• Documenting warranty jobs with photos fault descriptions root cause and parts required
• Preparing and submitting warranty claims and following up on approvals parts and repair progress
• Keeping customers clearly informed on progress next steps and timeframes
• Completing pre-delivery inspections (PDI) and quality checks before vans are handed over
• Supporting customer handovers and product delivery walking owners through their van
• Coordinating parts requirements with the Parts and Warranty teams to keep jobs moving
• Recording work accurately in our job and warranty systems
• Reporting recurring product faults so they can be fixed at the source
• Maintaining a safe clean and organised workshop in line with WHS standards

• Hands-on experience in caravan RV automotive marine trailer or similar servicing and repair
• Sound mechanical and electrical fault-finding skills
• Experience with warranty or insurance repair processes or a willingness to learn them
• Good attention to detail especially when documenting faults and photos
• Clear friendly communication with customers
• Organised and reliable able to manage several jobs at once
• Competent with basic computer systems email and job records
• A current Australian driver licence. Experience towing caravans or trailers is highly regarded
• A trade qualification in automotive auto-electrical RV or a related field is highly regarded. Apprentices close to finishing are welcome to apply

• Competitive salary package
• Monday to Friday 9am 5pm with no weekend work
• Variety: no two vans through the door present the same problem
• Your work matters because the faults you find get fed back and fixed
• A clear career pathway: Service & Warranty Rep Service Centre Specialist Service Centre Manager
• An established Australian business with branches nationally and genuine scope to grow as we build our service centres

Monday to Friday 9:00am 5:00pm.

Click apply and send through your resume with a short note on your servicing and repair background. We review applications as they arrive and will be in touch shortly after.

Applicants must have the right to work in Australia.