Service Support Officer

• Rewarding opportunity to join the Mental Health and Wellbeing Local
• Let your organisational and multitasking skills shine!
• Full time role until 30 June 2027

About the opportunity

This role has become available as a result of an internal career development opportunity within our team.

The Mental Health and Wellbeing Local is a welcoming inclusive and community-based service supporting people to connect with the care they need in a way that works for them.

As our Service Support Officer youll play a key role in creating a safe and supportive environment for everyone who visits whether its participants carers families or service partners.

Youll be the friendly face as community members visit the service and the calm voice on the phone helping people feel respected and at ease from the moment they reach out. Youll also support the day-to-day running of the service; keeping things organised and well-coordinated so that together the team are better equipped to focus on delivering person-centred care.

Please click here to download a copy of the position description to see further details relating to this role.

About You

Youre someone who leads with empathy warmth and respect. Whether youre welcoming someone in person or helping over the phone you know how to create a calm and respectful space especially for people who may be reaching out during a vulnerable time.

Youre organised flexible and confident managing a range of tasks while keeping people at the centre of your work. You work well both independently and as part of a team and youre the kind of person who notices the small things that help others feel supported.

To be successful in this role you rill bring:

• Relevant qualifications or commensurate experience in an administration/data entry support role ideally in a similar industry.

• Experience in a participant focused or customer facing role

• Ability to provide a warm welcoming and empathic experience for participants

• Right to Work within Australia

• Satisfactory National Police Check Working with Children Check and NDIS Worker Screening Check or willingness to undertake

• NDIS Worker Orientation Module

About the service

Wellways Albury Wodonga Health and ACSO are working together to provide mental health and wellbeing supports inBenalla & Wangaratta to ensure everyone can access treatment and care closer to home.

The Benalla Mansfield & Wangaratta (BWM) Mental Health and Wellbeing Local will provide welcoming and inclusive support for people aged 26 years and over who are experiencing mental health challenges including people with co-occurring alcohol and drug addiction treatment and care needs.

More than ever before we are working with the local community and people who have a personal experience of mental health issues and recovery to build these services so they are the best they can services are co-designed by consumers carers and the local community.

For a confidential discussion about the role we encourage you to contact Sonya Fraser Building Community Capacity Team Lead on.

Were passionate about ourwork whichis enjoyable challenging and rewarding.All ofourteamswork toensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments diagnosis or labels.We aim to specifically promote safety and inclusivity for LGBTIQ and First Nations communities.