Service Manager

Ezytrail Service Manager (Full Time) Rocklea QLD

Key Responsibilities

Service Centre & Workshop Management

• Lead the day-to-day operations of the Service Centre
• Plan schedule and allocate servicing and repair work
• Coordinate technicians service staff and external contractors where required
• Monitor workshop workflow productivity and job completion
• Ensure jobs are completed safely efficiently and within agreed timeframes
• Maintain an organised productive and professional workshop environment

Hands-On Servicing & Repairs

• Personally undertake servicing diagnostics and repair work when required
• Diagnose mechanical electrical and general caravan/RV issues
• Carry out repairs adjustments maintenance and rectification work
• Support technicians with complex technical issues and troubleshooting
• Conduct inspections and quality checks before vehicles are released
• Identify recurring technical issues and assist with root-cause resolution
• Ensure repairs meet company manufacturer and safety standards

Customer Service

• Manage customer enquiries relating to servicing repairs and technical issues
• Provide customers with clear updates regarding repair progress costs and expected completion times
• Handle complaints and escalated service matters professionally
• Ensure customers receive a high standard of after-sales support
• Build long-term customer confidence through reliable and professional service

Parts Warranty & Technical Coordination

• Coordinate parts requirements to minimise workshop delays
• Work closely with Parts Warranty Supply Chain and other internal teams
• Support warranty assessments and rectification work where required
• Liaise with China-based manufacturing technical and supply chain teams regarding technical issues parts and product improvement
• Communicate recurring product or quality issues to relevant stakeholders

Leadership & Performance

• Lead coach and support technicians and service team members
• Set clear expectations around productivity workmanship and customer service
• Monitor workshop performance and identify opportunities for improvement
• Reduce rework and improve first-time repair quality
• Support recruitment onboarding and development of service team members as the operation grows
• Maintain appropriate WHS workshop and company compliance standards

If this sounds like you apply now!