Service Management Platform Specialist

At Leidos Australia our work goes beyond a job title. We design build operate and support the systems services and capabilities that help protect and advance the Australian way of life.

Backed by a global organisation of more than 40000 people our Australian team of around 2000 has partnered with government defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability trust and purpose matter.

Leidos is a destination for people who want their work to have purpose their contribution to be recognised and their career to grow without needing to fit a single mould. Meaningful work is supported by benefits flexibility and career pathways that help you grow while balancing life outside work. This includes:

• Flex Your Way Tailor work to your life with options including Life Days (up to 12 extra days off per year) part-time arrangements job sharing and compressed hours.

• Wellbeing That Matters Free access to Headspace and MeQuilibrium plus dedicated wellness spaces to support your mental physical and emotional wellbeing.

• Learn Without Limits Access over 120000 on-demand courses alongside technical project management leadership and professional development opportunities.

• Work That Makes an Impact Contribute to nationally significant projects that matter solve complex challenges and accelerate your career through unique growth opportunities.

• Build Your Future Whether youre deepening technical expertise or preparing for leadership well invest in your development every step of the way.

• And Much More These are just a few of the ways we invest in our people and help them thrive.

Youll join a team where people work with integrity inclusion innovation agility collaboration and practice that means sharing ownership solving complex problems together and staying connected to the customer context the purpose behind the work and how each role contributes to meaningful outcomes.

The Civil Digital Modernisation business delivers IT services to Australian Federal and State Government departments and agencies to accelerate digital modernisation and ensure secure resilient and adaptive environments that meet evolving regulatory compliance and business needs. Our approach integrates advancing data AI cloud and automation delivering agility security efficiency and innovation at scale.

The Service Management Platform Specialist helps ensure Ivanti Neurons ITSM remains effective supportable and aligned with approved service requirements.

Working at the intersection of technology and service management the role administers the product translates approved requirements into controlled configuration changes enables CMDB use supports existing integration incidents and contributes recommendations through continual service improvement.

• Maintain configure and optimise approved Ivanti Neurons ITSM workflows business rules forms notifications service catalogue items request fulfilment workflows and role-based visibility.

• Support CMDB capability including forms rules reporting and controlled bulk uploads and updates validating source files and investigating failed or duplicate imports.

• Provide Level 2 and Level 3 support for Ivanti incidents service requests and approved existing integrations including analysis remediation and service restoration validation.

• Administer Ivanti Neurons ITSM platform settings user access roles permissions and product health while supporting patches releases and updates in line with security and change requirements.

• Deliver operational reporting and dashboards maintain approved native service orchestration capabilities and contribute recommendations through continual service improvement.

We are looking for someone who brings judgement curiosity and a collaborative approach to work that matters.

• Experience administering configuring or supporting Ivanti Neurons ITSM or a comparable enterprise ITSM platform within a production environment.

• Practical experience configuring access controls workflows business rules forms notifications service catalogue items request fulfilment processes and reporting.

• Experience supporting CMDB capability and controlled bulk imports or updates including validation field mapping verification and exception management.

• Ability to diagnose application and existing integration incidents analyse logs and transaction results coordinate specialist support and validate recovery outcomes.

• Relevant ICT qualifications vendor training or equivalent experience; ITIL Foundation and Ivanti product training or certification are desirable.

This role requires the successful applicant to be an Australian citizen and hold a NV-1 level security clearance.

If this role interests you we encourage you to apply. We value different experiences and are interested in the capability and potential you could bring.

Our hiring process is designed to be straightforward respectful and easy to navigate. If your skills experience and qualifications look aligned with the role our Talent Acquisition team will contact you to discuss the next stage. You can expect:

• An initial conversation with our Talent Acquisition team

• An interview with the hiring manager or interview panel

Well let you know what to expect before each stage including who youll meet and how to prepare. If you need any adjustments or support during the process please let us know.

If this sounds like a role where you can make an impact and continue to grow wed like to hear from you. Please apply via the Apply Now button with your resume. If you have any questions about the role or recruitment process please contact.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.