Service Experience Agent
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Service Experience Agent
At The Ritz-Carlton Perth our Ladies and Gentlemen are the most important resource in our commitment to delivering exceptional experiences to our guests. We are seeking a Service Experience Agentwho can help us grow build lasting relationships and inspire excellence.
- Unmatched global perks Enjoy exclusive discounts on hotel stays and dining across Marriott International properties worldwide for you your family and friends
- Grow your career without limits Access world-class training development programs and endless career opportunities within the worlds largest hotel group
- Invest in your future Benefit from industry-leading learning programs and professional development resources designed to help you succeed
- Feel valued every day Be recognised and celebrated through ongoing employee recognition initiatives
- Enjoy local perks Access exclusive discounts at nearby retail and lifestyle venues
- Birthday perks Celebrate your special day with a paid day off
- Be part of something bigger Join a global brand that champions diversity inclusion and equal opportunities for all
About the Role
Duties
- Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
- Answer record and process all guest calls requests questions or concerns.
- Contact appropriate individual or department as necessary to resolve guest call request or problem.
- Supply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities.
Skills & Experience
- Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
- Im Alert Food Safety Certification (from City of Perth)
- Experience working in customer service role preferable
- Passion for customer service
- Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
