Service Delivery Manager (Clinical)

Service Delivery Manager Manly & St Leonards Full-time

Sydney Drug Education and Counselling Centre (SDECC) is looking for a Service Delivery Manager to bring strong coordination to our counselling services supporting the team and keeping the day-to-day priorities and practicalities of service delivery on track.

This is a hands-on management role in a small but impactful service supporting young people and families navigating alcohol and other drug use alongside mental health and other co-occurring challenges.

We are looking for a clinician who understands the AOD and youth mental health sector enjoys working with people and has experience overseeing the delivery of evidence-informed psychological services. You have strong skills in setting priorities building capacity managing client flow and appropriate follow-up care. You understand and work within trauma and culturally-informed best practice protocols and frameworks. If you are currently a Clinical Manager Team Leader Senior Clinician Clinical Coordinator Mental Health Nurse Practitioner we would love to speak with you about this exciting opportunity.

The role

You will be part of the management team working closely with and reporting directly to the CEO. You will manage the day-to-day delivery of SDECCs youth counselling services and support our dedicated team of AOD Counsellors across our Manly and St Leonards clinics.

Youll have a varied remit including:

• coordinating referrals waitlists allocations caseloads and clinician capacity
• overseeing service delivery activities ensuring safety and quality principles are prioritised
• providing clear day-to-day direction and support to the counselling team supporting staff development wellbeing and performance
• helping clinicians work consistently within SDECCs model of care
• identifying and escalating clinical operational and workforce risks
• tracking KPIs across both sites
• supporting quality improvement compliance and good clinical systems
• working closely with our CEO People & Culture administration and broader team.

We are a much-valued not-for-profit community-based youth service and are looking for someone to contribute to our impact.

About you

Youll bring a relevant background in AOD and/or youth mental health together with experience coordinating supervising or managing others.

Were particularly interested in someone who:

• is organised with strong time-management communicates clearly and is comfortable setting expectations
• can be supportive while still holding appropriate boundaries
• is confident addressing issues respectfully when they arise
• has sound clinical judgement and knows when to seek guidance
• works well within a team and doesnt need to have all the answers
• is interested in continuing to develop their management experience.

A relevant qualification in psychology social work counselling mental health nursing or another health/allied health discipline is required with professional registration and membership where applicable.

Experience across both AOD and youth mental health would be ideal however we are open to someone who is particularly strong in one and understands the intersection between the two. Mental health nurses with relevant team leadership or management experience are very welcome to apply.

If youre someone who enjoys both the people and the practical side of running a service and youre keen to keep growing your management experience wed love to hear from you.

About SDECC

SDECC is a not-for-profit community-based AOD organisation supporting young people aged 1225 and their families across the Northern Beaches North Shore and wider Northern Sydney.

We provide free confidential and evidence-informed counselling and support for young people navigating alcohol and other drug use alongside mental health and other co-occurring challenges. Our experienced counsellors understand the complexities of AOD use and mental health for both young people and their families. Our approach is grounded in harm minimisation trauma-informed and family-inclusive practice with a focus on reducing AOD-related harm supporting individual growth and improving the wellbeing and quality of life of young people and their families.

Our team values are Supportive Dedicated Empowering Caring and Community. Our principles for working together as a team are focused on keeping employees informed thinking broadly working across functions being deliberate and intentional having thoughtful discussions as well as always leading by example.

To apply please email your CV with a cover letter outlining why you are suitable for the role via SEEK or by emailing our Engagement Please apply as soon as possible for ideal commencement in Mid-September.

SDECC welcomes applications from people of all backgrounds identities and lived experiences. We value a team that reflects the diversity of the young people families and communities we work alongside and are committed to an inclusive and respectful workplace.