Service Delivery Lead

• Great opportunity within our Identity & Access Management Technology Team
• Opportunity to drive enterprise-wide adoption of identity and security capabilities
• Permanent full-time role with a hybrid model of working from home and at our Mascot Campus

At Qantas we represent Australia to the world. Our diverse country is known for its unique spirit mateship and a can-do attitude. Together were strong and resilient and we work hard to make sure were always at our best.

Technology is a big part of how we continue to pioneer our way forward. With eyes on the future our IT team harness technology on a global scale and tailor local solutions for each of our ports. Together well show you its possible to make an impact and to never underestimate what youre capable of achieving.

As the Service Delivery Lead  Identity youll make sure the identity capabilities we build are delivered adopted and used well across the Group. Youll work alongside the Product Owner - Identity Cyber Architecture our operations partner and business teams.

Youll help teams onboard applications adopt access models and complete User Access Reviews in a compliant way. That strengthens our security posture. It also takes the technology burden off business teams so they can focus on their core work.

Youll be the voice of our customers to the Product Owner using adoption data and service insight to shape the identity roadmap. Youll also partner with operations and service partners so new and changed capabilities land smoothly in business-as-usual.

This isnt a hands-on engineering role. You will need genuine identity depth though to be credible with Cyber and Architecture and to translate platform capability into terms stakeholders can act on.

What youll do

• Build and run adoption plans for Identity Governance and Administration (IGA) and Privileged Access Management (PAM) capabilities covering application onboarding roles entitlements approval workflows and privileged access.
• Engage business stakeholders to understand their requirements and help them plan for new and changing capabilities.
• Lead change training communications and engagement forums including communities of practice.
• Support User Access Reviews by giving business owners the tools guidance and support to complete them well and on time.
• Measure adoption utilisation compliance uplift and benefits realisation and turn the results into clear reporting and executive dashboards.
• Coordinate feature launches gather business feedback and feed improvement opportunities into the roadmap.
• Provide input on service performance and operational readiness so capabilities are properly supported before go-live.
• Contribute to risk issue and dependency management escalations and delivery governance across BAU and project work.
• Work with service partners to make sure adoption outcomes meet commitments business requirements and service levels.

What youll bring

• 8 years experience in service delivery adoption change management enablement business analysis project management or related disciplines including 3 years in IAM PAM or cyber security.
• A track record of driving structured compliant adoption of technology capabilities across a large enterprise.
• Working knowledge of Microsoft Active Directory and Microsoft Entra ID plus IGA and PAM concepts and tools such as SailPoint Saviynt Idira (CyberArk).
• Experience taking capabilities from concept through to BAU including operational readiness and handover to support teams.
• An understanding of service management practices such as ITIL and how service performance and adoption connect.
• Strong analytical skills with experience using adoption metrics to drive decisions and support business cases.
• Excellent stakeholder engagement across business security and technology teams with experience using Jira and Confluence.

Why Qantas

If youre successful in your application youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.

Applications close by 26th October

Remote Work :

No

Employment Type :

Full-time