Service and Modernisation Manager

At KONE we bring buildings to life.
Look around and youll see KONE in buildings everywhere. Through our technical expertise and digital connectivity we provide an essential service to communities around the world keeping people moving no matter what.

Our work will take you in different directions.

We are seeking a highly motivated and experienced Service & Modernisation Manager to lead both our service and modernisation operations across Perth and surrounding areas.

Managing a large installed base of elevators and escalators this role is critical in delivering outstanding customer experience driving modernisation growth and ensuring operational excellence and safety.

What will you be doing

• Lead and develop high-performing Service and Modernisation teams across WA

• Drive customer satisfaction through proactive engagement exceptional service delivery and effective issue resolution

• Oversee field operations including maintenance repairs and modernisation projects ensuring compliance with safety and quality standards

• Execute growth strategies by identifying modernisation opportunities within the existing customer base

• Manage business performance including P&L budgeting forecasting and market-driven initiatives

• Champion continuous improvement and digital acceleration across service and project delivery

• Strengthen cross-functional collaboration between service modernisation and sales teams

What were looking for

• Bachelors degree in a commercial engineering or technical field (or equivalent experience)

• Extensive leadership experience in service operations modernisation/projects facilities management or technical operations

• Industry experience in elevators construction building services or related sectors preferred

• Strong commercial and strategic mindset with a customer-first approach

• Proven ability to drive both operational excellence and business growth

• Strong analytical and problem-solving capability with a focus on quality and outcomes

• Demonstrated success in leading coaching and inspiring teams to achieve ambitious goals

• Experience managing customer relationships contracts and service delivery performance

Theres so much more to KONE than you may realise

• Career progression opportunities within a global organisation

• Be part of an innovation leader committed to safety and sustainability

• Work in a collaborative forward-thinking environment that values continuous learning

• Access a wide range of employee benefits that help make KONE a great place to work

• Novated leasing additional super options ability to purchase leave annual bonus and car space

• Grow with comprehensive learning and development programs across technical and leadership skills

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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