Senior Service Engineer Observability

The role leads the enterprise transition from AppDynamics to Elastic Observability using OpenTelemetry driving modern observability practices improving reliability and scalability and ensuring a smooth migration through strong technical leadership automation and alignment to SRE and cloud-native standards.

• Lead the end-to-end migration from AppDynamics to Elastic using OTEL ensuring parity or improved observability outcomes
• Define and implement OTEL-first instrumentation standards and scalable telemetry pipelines
• Drive adoption of SRE practices shifting towards SLI/SLO-based monitoring and alerting models
• Automate deployment configuration and validation of OTEL collectors Elastic assets and CI/CD observability checks
• Enable safe and automated decommissioning of legacy AppDynamics tooling agents and licences
• Improve platform reliability scalability and self-service observability through reusable patterns and automation
• Provide technical leadership and mentoring to engineering and SRE teams producing runbooks and self-service assets to support adoption

• 5-10 years deep experience with AppDynamics APM knowledge for migration and exit planning
• Expert Open Telemetry instrumentation and collector engineering
• Advanced Elastic Observability (APM traces logs metrics service maps)
• Deep knowledge of Kibana for dashboard creation
• ESQL Query writing language to search filter transform and analyse data stored in Elasticsearchespecially logs metrics
• events and security data.
• Hands-on automation using Infrastructure as Code CI/CD APIs and scripting
• SRE practices including SLIs SLOs and incident diagnostics Strong governance cost optimisation and risk management
• mindset
• Experience building Agentic AI capability
• Excellent communication skill and proven ability to collaborate across a large enterprise at all levels