Senior Operations Manager

Senior Operations Manager

Location: Parramatta / Hybrid (50% in office)

Employment type: Ongoing Full time

Salary: Clerk Grade 11/12 ($154231 - $178369 pa) plus employers contribution to superannuation and annual leave loading

Your role

The Senior Operations Manager (Maintenance) leads maintenance and asset management services across the DCJ property portfolio ensuring safe compliant and customer-focused outcomes. The role drives operational performance contract management and continuous improvement to support the Departments strategic and operational objectives.

What youll do

The Senior Operations Manager (Maintenance) leads the maintenance function. Supporting the Associate Director in the delivery of strategic asset and maintenance outcomes.

The role is responsible for managing the team contractor performance building strong stakeholder relationships undertaking site visits and ensuring maintenance services are safe compliant and customer focused.

Day-to-day responsibilities include overseeing maintenance programs monitoring service delivery and performance managing operational risks providing strategic advice and driving continuous improvement to support effective asset management and operational outcomes.

The Maintenance team forms part of the Major Program Delivery Division within Infrastructure & Assets and is responsible for delivering maintenance services across the DCJ property portfolio. Led by the Associate Director the team includes the Senior Operations Manager (Maintenance) Lead Maintenance and Maintenance Coordinators who work collaboratively with service providers stakeholders and operational sites across NSW.

The team offers a supportive customer-focused and collaborative environment that values continuous improvement innovation safety and compliance while working together to deliver quality asset and maintenance outcomes.

What were looking for

The ideal candidate will be a proactive and strategic leader with strong experience in maintenance operations contractor and stakeholder management and the delivery of asset management outcomes.

They will have a proven ability to lead teams drive performance manage competing priorities and build positive relationships across a diverse range of stakeholders. The successful candidate will demonstrate excellent communication problem-solving and decision-making skills combined with a strong customer focus and commitment to continuous improvement.

Strong contract management procurement and vendor performance management experience.

Knowledge of asset management principles maintenance planning compliance requirements and risk management.

Desirable qualifications experience and skills:

• Tertiary qualifications in asset management facilities management construction property business management or a related discipline or equivalent industry experience.
• Demonstrated experience leading maintenance facilities or asset management functions within a large and complex property portfolio.
• Proven experience managing major maintenance contracts service providers and commercial performance to achieve organisational outcomes.
• Strong understanding of asset management principles maintenance planning governance risk management and legislative compliance requirements.
• Experience with maintenance budgeting forecasting financial management and performance reporting.
• Ability to interpret and analyse asset maintenance and financial data to inform strategic decision-making and drive continuous improvement.
• Highly developed leadership skills with experience building high-performing teams developing capability and driving a positive team culture.
• Exceptional stakeholder engagement communication and negotiation skills with the ability to influence and collaborate across all levels of the organisation.
• Experience providing strategic advice and support to senior leaders on maintenance operational and asset management matters.
• Experience working within a government public sector or similarly complex operational environment would be highly regarded.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the Apply now button.

We focus on hiring people who share our commitment and goals of inclusion collaboration adaptability courage and integrity. If you meet the essential requirements and the role resonates with you please apply you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits including:

• A challenging and rewarding career

• Flexible autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children adults families and communities. Were focused on breaking rather than managing disadvantage. Its work that really matters.

Apply now and join Australias top public sector employer where we will support you and provide an exciting and flexible working environment!

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.

Are you ready to join us

Click apply attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Wednesday 16th September 2026 at 11:59pm AEST.

Got a question

For more information about the role or what its like to work for DCJ please contact the hiring manager Kathy Webb Associate Director & Business Partner Infrastructure Operations CS/YJ onor at

If youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application) please call Sarah Nguyen onor via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills experience and backgrounds. This includes people with disability Aboriginal and Torres Strait Islander People women people identifying as LGBTIQ culturally and linguistically diverse people carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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