Senior Manager, Sustainability Customer Strategy

Whats the role

At Westpac were focused on helping customers navigate some of the most important opportunities and challenges shaping the future. As Senior Manager Sustainability Customer Strategy youll play a key role in bringing our sustainability customer value proposition to life across Consumer Business & Wealth and Institutional Banking.

Working with teams across product marketing & brand customer experience frontline risk and sustainability youll translate strategy into meaningful customer initiatives experiences and engagement approaches. Youll help translate strategic priorities into meaningful customer engagement communications propositions and experiences while partnering with divisions to identify opportunities to create value for customers and the business.

As a custodian of the Sustainability CVP youll work closely with divisional stakeholders to drive alignment consistency and adoption ensuring the proposition is reflected in customer-facing initiatives narratives and engagement approaches. Youll also help leverage customer market and stakeholder insights to inform decision-making and strengthen the connection between sustainability priorities and customer needs.

This role works across Group Sustainability and key business divisions and requires close collaboration with teams responsible for brand marketing customer strategy employee value proposition and investor engagement.

This is a permanent full-time opportunity based inSydney/ Melbournewith a flexible hybrid working arrangement. While standard office hours apply some flexibility is required during key delivery periods particularly in the lead-up to year-end sustainability reporting.

What do I need

• Experience in strategy consulting or customer transformation with a proven track record of delivering customer-led strategic initiatives and driving tangible business outcomes.
• Proven ability to partner across business divisions and specialist teams at Senior Manager level to embed strategic priorities while acting as a custodian of enterprise-wide propositions frameworks or programs to drive alignment consistency and adoption.
• Strong ability to translate complex concepts and emerging trends into clear customer-centric narratives communications and engagement approaches.
• Demonstrated ability to operate at Senior Manager level navigating complexity influencing senior stakeholders and building alignment across a complex organisation.
• A customer-led and commercially minded approach leveraging customer and market insights to support strategic decision-making with an interest in sustainability and helping customers navigate future opportunities and challenges.

Our promise to you

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.