Senior Infrastructure and Voice Engineer

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 3000 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Guided by our core attributes putting people first embracing continuous learning and thriving through collaboration and inclusion we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether

What is the role

Monday Friday full time (38 hours) role with hybrid options available.

The Senior Infrastructure and Voice Engineer is a senior technical specialist responsible for supporting and delivering secure reliable and high-performing infrastructure networking cloud and UC/VoIP solutions. Working closely with Service Delivery and Project teams you will provide technical escalation support troubleshoot complex issues and help ensure client environments meet operational standards and SLAs.

This position forms part of our Solutions Team offering exposure to specialist expertise and strong opportunities for professional growth and development.

Other key responsibilities include but may not be limited to following:

• Provide Level 3 technical support and escalation across infrastructure networking cloud and Unified Communications (UC) environments.
• Troubleshoot and resolve complex issues relating to LAN/WAN networks servers storage Microsoft technologies and VoIP platforms.
• Design implement and support SIP-based telephony Microsoft Teams Phone Direct Routing and other cloud communication solutions.
• Configure maintain and optimise network server cloud and telecommunications infrastructure to ensure performance security and reliability.
• Collaborate with Service Delivery Project teams clients telecommunications carriers and vendors to deliver successful technology outcomes.
• Develop high-level and low-level solution designs technical documentation and operational procedures.
• Monitor client environments respond to incidents and ensure service delivery meets agreed SLAs.
• Provide technical leadership mentoring and guidance to junior engineers and support teams.
• Identify opportunities for process improvement automation and operational efficiency.
• Participate in project delivery activities and an on-call support roster as required

Who we are looking for

Successful candidate must possess:

• Proven 5 years experience in a Senior Infrastructure and Voice Engineer role with expertise across infrastructure cloud networking datacentre carrier and UC/VoIP technologies.
• Relevant tertiary qualification and/or industry certifications in Fortinet Cisco Microsoft (M365 Azure Teams Voice) VoIP Unified Communications or Telecommunications.
• Strong experience supporting enterprise infrastructure networking and communications environments preferably within an MSP multi-client datacentre hosting or colocation environment.
• Expertise across LAN/WAN SD-WAN Wireless TCP/IP routing switching firewalls VPNs VoIP SIP RTP Unified Communications Microsoft Teams Phone cloud telephony solutions and telecommunications carrier services.
• Proven experience designing implementing supporting and troubleshooting complex infrastructure cloud network and voice solutions including installations upgrades migrations and break-fix support.
• Knowledge of PSTN connectivity SIP trunking dial plans call routing voice gateways number porting processes and carrier networks.
• Hands-on experience with technologies such as Cisco IOS FortiOS Microsoft 365 Azure Windows Server Linux Active Directory VMware Hyper-V SAN storage scripting databases backup solutions web services remote access technologies and SSL certificates.
• Strong attention to detail particularly in documentation technical accuracy and service delivery.
• Excellent communication documentation stakeholder engagement and customer service skills with the ability to build strong working relationships.
• Strong analytical troubleshooting and problem-solving capabilities with effective time management professionalism a collaborative team mindset and a commitment to continuous learning and knowledge sharing.

What we offer

• A friendly team environment with a strong technical support network
• Broad range of options for training and developing your IT skills
• Opportunity to work with the IT industrys latest technologies
• Internal career growth for high performers and IT super-stars
• Cost price on products from our suppliers
• Lunches and snacks provided
• Comprehensive Employer Assistance Program
• Bonuses and incentives for upskilling
• Referral bonus

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