Senior Customer Care Representative

At Stryker were passionate about improving patient outcomes through innovative medical technology. Every day our products and solutions help healthcare professionals deliver better care to patients across Australia and around the world.

Were looking for a Senior Customer Care Representative who is genuinely excited by healthcare enjoys solving complex problems and wants to build a meaningful career with a company that makes a real difference.

This role is about more than providing great customer service. Youll become a trusted partner to our customers develop a deep understanding of our products and business and play an important role in ensuring healthcare professionals receive the support they need when it matters most.

While our team includes people from customer service healthcare administration retail hospitality and other people-focused industries they all share one thing in common: a passion for helping others a commitment to excellence and a genuine curiosity for healthcare and medical technology.

As a Senior Customer Care Representative youll be a trusted support for both customers and the wider business helping to resolve complex enquiries improve customer outcomes and deliver an exceptional customer experience every day.

• Managing customer enquiries and providing timely professional support.
• Assisting with complex requests escalations and issue resolution.
• Identifying opportunities to improve processes and customer outcomes.
• Building strong relationships with customers and internal stakeholders.
• Sharing knowledge and contributing to a positive high-performing team culture.
• Taking ownership of enquiries and seeing issues through to resolution.

Youre someone who enjoys helping others builds strong relationships and takes pride in delivering exceptional service. You thrive in a collaborative team environment embrace challenges and enjoy learning new things.

Youre curious proactive and motivated by the opportunity to make a difference. Rather than waiting for someone else to solve a problem you take ownership and work towards the best outcome for the customer.

Most importantly youre genuinely interested in healthcare and excited by the opportunity to build your career within a global medical technology company.

Required qualifications

• Minimum 2 years experience in customer service customer care healthcare administration contact centre retail hospitality or another customer-facing environment.
• Experience managing customer enquiries service requests orders or case management activities.
• Demonstrated ability to build relationships and deliver outstanding customer experiences.
• Strong problem-solving skills and the ability to manage competing priorities.
• Full working rights in Australia.
• A genuine interest in healthcare medical technology and continuous learning.

Preferred qualifications

• Experience handling customer escalations complex enquiries or complaint resolution.
• Experience using CRM ERP or customer service platforms such as Salesforce SAP ServiceNow or similar systems.
• Experience working in healthcare medical devices pharmaceuticals logistics or other regulated industries.

At Stryker youll join a team that is passionate about making healthcare better. Youll be supported by leaders who invest in your development surrounded by teammates who genuinely care about each other and given opportunities to grow your career within one of the worlds leading medical technology companies.

As part of your application please include a short paragraph at the top of your CV answering:

Why do you want to work for Stryker and what interests you about a career in healthcare and medical technology