Reservations Manager

What Youll Do

The Reservations Manager is responsible for overseeing the Reservations department which includes a Sales team and a Service team each led by a dedicated Team Leader. This role is critical in maintaining our high standard of customer service. The primary focus is on managing daily team operations including resource allocation mentoring reporting handling escalations and cultivating a responsive caring and sales-driven culture. The Reservations Manager will be required to assist with frontline tasks such as responding to calls and emails.

• Career growth in a progressive and expanding Australian company.
• A supportive and collaborative office team environment.
• The opportunity to work and travel in amazing destinations and with inspiring products.

What Youll Bring

We are seeking a passionate and proven Reservations Manager to join the Commercial team and be a long-term addition who will have/be:

• Prior experience in the travel industry preferred but not required.
• Experience managing a team.
• Reservations or sales background.
• Excellent communication both verbally and written.
• Able to prioritise and multi-task to achieve deadlines for yourself and team.
• Strong administration skills with accuracy and attention to detail.
• Proficiency in reservations/systems and Microsoft Office programs.

Whats in it for you

• Join a friendly professional supportive team environment. 
• Career growth in a progressive and expanding Australian company who lead the way in expedition travel. 
• The opportunity to work and travel to amazing destinations with inspiring products. 
• Progressive flexibility leave and well-being benefits to balance all of lifes priorities
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel groceries movie tickets gym memberships attractions restaurants and much more
• Discounts on a range of NRMA personal insurance products including car home & travel.

This position is open to candidates based in Australia who hold Australian residency due to the nature of our business with substantial Australian work experience. 

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.

As we screen all applicants and select candidates whose qualifications and experience meet our needs we will carefully consider your application during the initial screening and will contact you if you are selected to continue in the recruitment process. We wish you every success! 

Remote Work :

No

Employment Type :

Full-time