Regional Hospitality Lead

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Role Accountability The Regional Hospitality is accountable for creating a hospitality-led workplace that elevates performance connection and wellbeing. This role moves beyond traditional corporate services embedding the rigor polish and emotional intelligence of luxury hospitality within a complex fast-paced GCC environment. Pre-opening leadership is central to this role. You will build the hospitality function from the ground up designing service models recruiting and developing high-performing teams establishing standards and launching operations that set a new benchmark for workplace experience. As a highly visible leader the Director of Hospitality shapes how people experience the workplace every day setting the standard for service excellence culture and operational discipline across the organization and providing strategic and operational leadership across: Reception; lead four premium client-facing reception desk experiences across 9 floors Workplace Ambassadors leading a visible high-impact team responsible for managing team floors internal meeting spaces and serving as the primary point of contact for employees across the workplace Central Reservations function ensuring absolute accuracy governance and optimization across all meeting rooms and event spaces Internal Event Planning and Venue Management delivering seamless employees and client events Office Services including mailroom operations and stationery services Uniform Operations supporting and maintaining over 800 hospitality staff garments Strategic partnership with outsourced Food & Beverage providers working collectively to deliver a world-class experience (no direct F&B operational ownership) Key Responsibilities Lead the pre-opening strategy and execution for hospitality services across the GCC from concept through stabilization Design and implement service models operating standards and guest experience journeys aligned with global brand expectations Build recruit and develop high-performing hospitality teams from the ground up instilling a culture of excellence accountability and pride Lead and inspire Workplace Ambassadors Reservations Events and Office Services teams to deliver consistent intuitive service Partner closely with outsourced Food & Beverage operators to ensure alignment with hospitality vision standards and employee experience outcomes Collaborate with Corporate Real Estate Facilities HR Technology Security and Senior Leadership to integrate hospitality into the broader workplace ecosystem Establish KPIs governance frameworks and service metrics; leverage data to drive continuous improvement Own vendor relationships and SLAs across hospitality-related services ensuring performance and accountability Act as a visible hands-on leader during opening and stabilization phases setting the tone for service excellence Delivering a World-Class Experience Create a hospitality culture that feels personal polished and intuitive at scale Build trusted relationships with employees leaders and clients through presence empathy and attention to detail Maintain strong on-floor leadership with regular walkthroughs and real-time coaching Support complex high-profile events and engagements with flawless coordination Proactively identify risks and ensure business continuity security and privacy standards are upheld Champion innovation and best practices drawn from luxury hotels corporate real estate and global workplace experience models Experience & Qualifications 15 years of senior leadership experience across corporate real estate leading workplaces luxury hotels and corporate hotel environments Proven pre-opening experience is essential including: oLaunching large-scale hospitality or workplace environments oDesigning service models and operational frameworks from scratch oRecruiting training and mobilizing teams for opening day readiness Demonstrated ability to build world-class teams from the ground up developing leaders and embedding a high-performance service culture Strong executive presence with the ability to influence senior stakeholders global partners and external vendors Exceptional communication and stakeholder management skills High resilience adaptability and comfort operating in complex fast-growth environments Strong digital fluency and confidence leveraging technology and data to enhance service delivery Proficiency in Microsoft Office Suite including Teams Excel PowerPoint Word OneNote and Outlook Why This Role Lead the pre-opening and launch of one of Bangalores most sophisticated GCC workplaces Build a hospitality function and culture from the ground up Operate with scale visibility and influence in a global organization Apply luxury hospitality principles to a modern corporate environment Create a legacy of workplace experience excellence

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